1. Bernard Gauthier's Avatar
    I used BlackBerry Protect to make my phone ring ever since the message 'To stop the ringing...' appear on the main screen.
    It is not a big problem but a minor quirk. Does anyone know how to fix this?
    Thank you.

    PassportSQW100-1/10.3.2.2876
    02-08-16 09:11 PM
  2. Ecm's Avatar
    I just tested this, since it's been a long while since I last used it. When I followed the instructions on the alert screen (pressing the volume down key), the sound stopped and the message disappeared. Did you press the volume down as indicated?


    Message won't dissapear after using BlackBerry Protect-img_20160209_081024.jpg
    02-09-16 08:24 AM
  3. 1Sleeper7's Avatar
    Good day Bernard send a message to your phone via Blackberry Protect, that should do the trick. I had a similar issue last week.
    02-09-16 08:39 AM
  4. Bernard Gauthier's Avatar
    Thank you!
    Sending the message did the trick.
    I would have never thought of that...well done!

    PassportSQW100-1/10.3.2.2876
    02-09-16 12:37 PM

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