03-17-15 11:58 AM
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  1. BlackBerry Tower's Avatar
    BlackBerry Tower
    Three days after completion of my updated my update to 10.3, several hundreds of pictures just disappeared. They are not there anymore. I didn't use any autoloader for completing my update.

    Did anyone of you experience something similar?

    How can I get my pictures back?

    Thanks
    Last edited by BlackBerry Tower; 03-16-15 at 08:35 PM.
    03-16-15 07:55 PM
  2. filanto's Avatar
    filanto
    After they on the memory card or on the device memory.
    03-16-15 08:07 PM
  3. YeemanBB's Avatar
    YeemanBB
    Were they stored in the SD card or in the device?

    Did you look for them in File Manager? Sometimes the indexing gets messed up but the pictures are still accessible through the File Manager.
    03-16-15 08:10 PM
  4. BlackBerry Tower's Avatar
    BlackBerry Tower
    The pictures were on my device. I didn't save anything on a card.

    I checked the file manager as well. The pictures are not on my phone. The interesting thing is that only my camera pictures are missing from a specific time frame. Exactly, from beginning of October until the 11th of March.

    I really don't understand why my pictures got lost three days after my update. For me at least, it is not making any sense.

    Any help is highly appreciated. Thanks

    Posted via CB10
    03-16-15 08:17 PM
  5. TrueKulcha's Avatar
    TrueKulcha
    I'm taking this as a good lesson to always keep a backup copy of anything important. Try hard resetting the phone though. I've noticed some weird acting up with photos every once in a while.

    Posted via CB10
    03-16-15 08:22 PM
  6. m3mb3rsh1p's Avatar
    m3mb3rsh1p
    It's curious that the photos were on the device. Most data loss issues are SD card related... can you see them when you connect to a computer?
    03-17-15 01:04 AM
  7. BlackBerry Tower's Avatar
    BlackBerry Tower
    The pictures are not showing up.

    Posted via CB10
    03-17-15 02:18 AM
  8. BlackBerry Tower's Avatar
    BlackBerry Tower
    Another thought I am having is that maybe an app from the Amazon store has damaged my blackberry system. Is that possible?

    Posted via CB10
    03-17-15 02:36 AM
  9. BlackBerry Tower's Avatar
    BlackBerry Tower
    Does anyone of you know a good recovery tool
    The program should be able recovering files from my phone

    Posted via CB10
    03-17-15 09:20 AM
  10. m3mb3rsh1p's Avatar
    m3mb3rsh1p
    Recovery tools I know rely on block access to the storage. I'm not sure if the USB storage device exposed by the BlackBerry OS allows block access to internal flash but if you ever need to recovery files off an SD can I highly recommend Memory Card Photo Recovery Software for Mac - Card Rescue which saved my photos. It was worth the money for me considering the valuable photos.
    03-17-15 11:58 AM
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