1. loopdokter's Avatar
    Hey All,

    I keep getting upgrade prompts saying that an attempt to upgrade to vv10.3.1.1779 has failed. The odd thing is that I'm on vv10.3.1.1779, so it's kind of like a 'well, DUH!' moment.

    Is anyone aware of how I can disable this prompt from popping up because for some reason I think my Z10 is scanning over and over again and draining my battery.\

    For what it's worth, I'm fairly technical and I can't think of anything offhand that will stop this from happening, but I'm willing to get my hands dirty!

    Thanks!
    04-14-15 09:29 AM
  2. Zeridialous's Avatar
    It may be prompting you to update the applications bundle that comes with 10.3.1.1779 (Facebook, Evernote, or carrier provided apps), try accepting the update and see if the issue persists. This happens sometimes if you have deleted any of the bundled apps that come with the device or apps that your carrier push out over the air (OTA).
    04-14-15 09:38 AM
  3. loopdokter's Avatar
    It may be prompting you to update the applications bundle that comes with 10.3.1.1779 (Facebook, Evernote, or carrier provided apps), try accepting the update and see if the issue persists. This happens sometimes if you have deleted any of the bundled apps that come with the device or apps that your carrier push out over the air (OTA).
    Thanks for the suggestion but it won't allow me to update and keeps failing. Otherwise I'd happily go through the update process again.
    04-14-15 09:44 AM
  4. Ecm's Avatar
    I'm assuming you've been trying to update over WiFi.

    You can plug your device into your PC, start BB Link and check for the update and complete it using Link.
    04-14-15 10:18 AM
  5. loopdokter's Avatar
    I'm assuming you've been trying to update over WiFi.

    You can plug your device into your PC, start BB Link and check for the update and complete it using Link.
    Been there and done that too. Link says it's up to date.
    04-14-15 11:04 AM
  6. Ecm's Avatar
    Have you tried a hard reset? Press and hold the power button until the device powers down, restarts, and you see the startup animation begin.
    04-14-15 11:06 AM
  7. loopdokter's Avatar
    I don't recall if I've rebooted the phone since upgrading, but I'll give it a shot.
    04-14-15 11:11 AM

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