11-19-14 04:35 PM
tools
  1. IamLadyK's Avatar
    IamLadyK
    In the past two weeks I have experienced a problem with instant previews on my T-Mobile branded Q10 (10.2.1.2156) and my Verizon Wireless branded Z30 (10.2.1.2991). At random times, email instant previews became stuck at the top of my screens. I tried to switch to different apps and screens, but I could not get the messages to clear. The emails were from different senders and different email accounts. I had to perform a hard reset to clear my screens.

    Has anyone else had this problem?

    Posted via CB10 on BlackBerry Z30
    11-19-14 10:09 AM
  2. eyesopen1111's Avatar
    eyesopen1111
    I have never seen this issue on my Z-30 model 100-5. Does the problem persist after restart?

    Z-30 / STA100-5 / 10.3.0.1418 / T-Mobile USA
    11-19-14 10:14 AM
  3. Joshu42's Avatar
    Joshu42
    Check that your mails are tagged as read in the hub. If it's already the case, just reset the hub by doing 5 quick swipes from the top right border to the center (while in the hub of course).
    11-19-14 10:44 AM
  4. IamLadyK's Avatar
    IamLadyK
    Originally Posted by eyesopen1111
    I have never seen this issue on my Z-30 model 100-5. Does the problem persist after restart?

    Z-30 / STA100-5 / 10.3.0.1418 / T-Mobile USA
    It has not happened again since I did the hard restarts. I found it strange that the problem happened on both phones. I'm keeping an eye on both to see if the problem returns.

    Posted via CB10 on BlackBerry Z30
    11-19-14 11:58 AM
  5. IamLadyK's Avatar
    IamLadyK
    Originally Posted by Joshu42
    Check that your mails are tagged as read in the hub. If it's already the case, just reset the hub by doing 5 quick swipes from the top right border to the center (while in the hub of course).
    I tried the 5 swipes from the top to reset the hub and it did not clear the screen.

    Posted via CB10 on BlackBerry Z30
    11-19-14 11:59 AM
  6. Joshu42's Avatar
    Joshu42
    Originally Posted by IamLadyK
    I tried the 5 swipes from the top to reset the hub and it did not clear the screen.
    Did you have the message : "Preparing BlackBerry Hub" ?
    Instant Previews Do Not Clear Screen-img_20141119_233236.png

    If yes, just re-tag your mail as read by long pressing the last date and choose "Mark prior read" in the overflow.
    11-19-14 04:35 PM
« BES12: Is it useful for single user | No search within pdf files? »

Similar Threads

  1. How do I turn on the charging indicator?
    By ego_sum_spartacus in forum Ask a Question
    Replies: 5
    Last Post: 12-29-14, 03:25 AM
  2. BeWeather Pro - Weather data not updating for hours
    By trsbbs in forum BlackBerry 10 Apps
    Replies: 14
    Last Post: 12-04-14, 09:21 AM
  3. How often do you perform a hard reset on your Passport?
    By Feeldak in forum BlackBerry Passport
    Replies: 41
    Last Post: 11-24-14, 07:15 PM
LINK TO POST COPIED TO CLIPBOARD