1. IamLadyK's Avatar
    In the past two weeks I have experienced a problem with instant previews on my T-Mobile branded Q10 (10.2.1.2156) and my Verizon Wireless branded Z30 (10.2.1.2991). At random times, email instant previews became stuck at the top of my screens. I tried to switch to different apps and screens, but I could not get the messages to clear. The emails were from different senders and different email accounts. I had to perform a hard reset to clear my screens.

    Has anyone else had this problem?

    Posted via CB10 on BlackBerry Z30
    11-19-14 11:09 AM
  2. eyesopen1111's Avatar
    I have never seen this issue on my Z-30 model 100-5. Does the problem persist after restart?

    Z-30 / STA100-5 / 10.3.0.1418 / T-Mobile USA
    11-19-14 11:14 AM
  3. Joshu42's Avatar
    Check that your mails are tagged as read in the hub. If it's already the case, just reset the hub by doing 5 quick swipes from the top right border to the center (while in the hub of course).
    11-19-14 11:44 AM
  4. IamLadyK's Avatar
    I have never seen this issue on my Z-30 model 100-5. Does the problem persist after restart?

    Z-30 / STA100-5 / 10.3.0.1418 / T-Mobile USA
    It has not happened again since I did the hard restarts. I found it strange that the problem happened on both phones. I'm keeping an eye on both to see if the problem returns.

    Posted via CB10 on BlackBerry Z30
    11-19-14 12:58 PM
  5. IamLadyK's Avatar
    Check that your mails are tagged as read in the hub. If it's already the case, just reset the hub by doing 5 quick swipes from the top right border to the center (while in the hub of course).
    I tried the 5 swipes from the top to reset the hub and it did not clear the screen.

    Posted via CB10 on BlackBerry Z30
    11-19-14 12:59 PM
  6. Joshu42's Avatar
    I tried the 5 swipes from the top to reset the hub and it did not clear the screen.
    Did you have the message : "Preparing BlackBerry Hub" ?
    Instant Previews Do Not Clear Screen-img_20141119_233236.png

    If yes, just re-tag your mail as read by long pressing the last date and choose "Mark prior read" in the overflow.
    11-19-14 05:35 PM

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