1. copperbeech's Avatar
    I have never had anything but an official OS on my Q10. Currently it is 10.2.1.2977.

    I am having a few issues that can't seem to be resolved and I want to reload this same OS hoping that will do the trick.

    What is the simplest procedure to successfully accomplish such a task and then just as importantly be able to restore to the phone the CONTACTS, notes and memos in the built in REMEMBER APP, etc?

    (I have backed up using BB LINK)

    Is what is described here the way to go?

    KB34045-How to clean reload the BlackBerry 10 OS or BlackBerry PlayBook OS using BlackBerry Link
    08-26-14 08:54 AM
  2. menshawy's Avatar
    Hock your phone to PC with cable
    Launch Link
    Choose to reload OS and you have latest from your carrier
    08-26-14 09:18 AM
  3. copperbeech's Avatar
    Ok. Thanks for the confirmation.

    And do people have good success restoring CONTACTS, Pictures, NOTES and MEMOS and such from LINK as well?
    08-26-14 09:32 AM
  4. AnandTaipan's Avatar
    I have had no issues at all! I lost my Z10 and replaced it with a Z30 with absolutely no hitches. Just ensure you use BlackBerry Link to do it all for you. Most important is your backup should have complete and done properly.

    Posted via CB10
    08-26-14 09:50 AM
  5. copperbeech's Avatar
    Most important is your backup should have complete and done properly.
    I guess there is no way to test the 'quality' of my LINK backup in advance?
    08-26-14 10:18 AM

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