1. CrackBerry Question's Avatar
    I have a z30 and have forgotten the i d and password I need to put the xe app on the and need to change the email because the account is closed

    Emails intentionally removed by a moderator
    10-02-18 05:15 AM
  2. Dunt Dunt Dunt's Avatar
    So you aren't locked out of your phone... just don't remember your BBID password for purchases? And you can't reset it as you don't have access to the email account.

    Not much you can do....

    If you don't have BlackBerry Protect enabled, then you could wipe the phone and start all over with a new BBID (would loose access to any apps you have and current backups would be useless). But if it's on, then you can't turn it off without a BBID Password.
    10-02-18 07:30 AM
  3. k66473's Avatar
    Reload the Os. Try to find the thread how to bypass os10 protection.

    Posted via CB10
    10-05-18 08:40 AM
  4. toums's Avatar
    Reload the Os. Try to find the thread how to bypass os10 protection.

    Posted via CB10
    If you reload the OS without the right BBid.. in case BBprotect is enable, quite sure your device will be unusable..
    But I really don't understand the problem.. no need to know the bbid to create a new email account.. just enter a new adress with its password!!
    10-05-18 09:16 AM
  5. Niallac's Avatar
    If theft protection was enabled on the BB Protect account before the security wipe, you can't just enter a new BBID - you need to figure out a way around it.

    Posted via CB10
    10-06-18 03:43 AM

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