1. Easypants's Avatar
    I wanted to do a factory reset of Z30 today so I plugged it into my computer, connected to Link, and hit the factory reset button. At that point I was instructed to unplug the phone.

    The screen has an icon/picture of a cable jack or something and has the circling icons below it, indicating that it is doing something. Well 2.5 hours and I'm wonder how long I should wait.

    The phone is now plugged into wall power source.
    12-15-14 07:53 PM
  2. Alain_A's Avatar
    Not that long for sure. There is a problem somewhere

    Posted via CB10
    12-15-14 08:19 PM
  3. Alain_A's Avatar
    You should factory reset using the BlackBerry Web page instead

    Posted via CB10
    12-15-14 08:20 PM
  4. Have_a_nice_day's Avatar
    It took me a looooong time too, more than Once. Be patiient and keep it powered.

    Cannot choose between glas or plastic keyboard
    12-16-14 12:42 AM

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