1. drfever's Avatar
    I have my device in mass storage mode

    I plug it in to my computer but it won't recognize as a "drive" in my computer. I want to simply drag over some videos from my device to computer.

    Any help?

    Thanks

    Z30STA100-5/10.2.1.3247

    Posted from my Z30 on CB10
    08-21-14 11:22 AM
  2. jaydee5799's Avatar
    I do NOT have my device set as USB Mass storage mode and when I plug into my windows 8.1 computer, it shows me the device memory and the SD card. I can drag and drop.

    Have you tried unchecking that choice?
    08-21-14 11:26 AM
  3. drfever's Avatar
    I do NOT have my device set as USB Mass storage mode and when I plug into my windows 8.1 computer, it shows me the device memory and the SD card. I can drag and drop.

    Have you tried unchecking that choice?
    I toggled it off with device connected. Nothing. I toggled it back on and voila it recognized it.

    Cheers

    Posted from my Z30 on CB10
    08-21-14 11:29 AM
  4. diegonei's Avatar
    OP, I found that not all my USB ports will bother with my BB10 devices. I suggest you try a different port and see if that works.

    I do NOT have my device set as USB Mass storage mode and when I plug into my windows 8.1 computer, it shows me the device memory and the SD card. I can drag and drop.

    Have you tried unchecking that choice?
    Thanks to BlackBerry Link.
    08-21-14 11:29 AM
  5. GSM-S's Avatar
    I'm not sure why it is not working. Perhaps you need to set detection for Windows? If you need a quick solution, try to get the files on the device by using Wifi sharing.

    Posted via CB10
    08-21-14 11:31 AM
  6. der_mit's Avatar
    Also try whilst the phone is plugged in to your pc power off the phone then power on the phone.

    Let the drivers install.

    Posted via CB10
    08-21-14 03:02 PM
  7. rthonpm's Avatar
    What about just doing wifi file sharing? That way you're able to connect to your handset as if the device and SD partitions were network drives.

    Posted via CB10
    08-22-14 06:02 AM

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