[atz_atd]

I have a z30 that had 10.3.1.1154. Due to some reasons, I decided to wipe the device.
However, I can't restore from backup. Both Link and Sachesi say I need to login to BBID before a restore can occur.
I found this other thread on this topic (forums crackberry com blackberry-z10-f254 cant-restore-after-install-10-2-says-backup-not-associated-bbid-device-help-836402) , and I've done everything (toggle a bbid setting, wiped, bypass setup/go to settings), but didn't work.
At that point, I did a factory reset to 10.2.1.3062 using Link, but even then, I couldn't restore due to not being logged into BBID.

I have confirmed I'm logged in on the phone, I can use BBW.

I then found this BB technote (KB34701) that says to disable Protect. Here is the problem, with 10.2.1 or 10.3.1, I can't seem to disable it. When I try, it asks for the BBID password, I put it in, and it looks like it turns off, but it continues to spin and eventual turns itself back on. When it's back on, it just keeps spinning beside the toggle.

I tried SIC wipe and autoloader back to 10.3.1, but same result. I tried skipping setup all together, ensuring Protect is Off, then when I login to BBID, it automatically turns it on. I have tried WIFI setup and Cell setup, both the same.

I went to blackberry com protect and deleted my Protect account, but still, I can't enable nor disable Protect.
Just to confirm it's not a problem with my bbid, I was able to disable and enable Protect on a Z10 (and it shows up fresh in Protect online).

Could it be my PIN is blocked some how? I can Register with blackberry (under network) and I have the Blackberry Icon beside the network type on the toolbar.

Sorry for not posting links, I'm 5 posts away from being able to do so. Any suggestions would be greatly appreciated.. it's almost like I bricked my z30.

[BigBadWulf]

That's some weird stuff right there. Maybe making a new BBID, then another wipe and load to use the correct one?

[atz_atd]

Thanks for the reply. I did another wipe (via Settings), then bypassed setup, finally went to Settings BBID and created a new ID. Still Protect is stuck.
EDIT: After a reboot with the new ID, it did indeed stay off. The Spinning icon is now gone too! Going to try and wipe, revert back to the original BBID

Looks like I will be switching back to the Z10 for awhile. Hopefully it gets resolved on the server side

[BigBadWulf]

*crosses paws*

[Tornado99]

Best of luck...let us know what happens...similar issue here trying to set up new passport migrating from z30 with same bbid. Os is latest official for passport, leak 10.3.1.1151 on z30.


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[sledhead1]

I have a z30 that had 10.3.1.1154. Due to some reasons, I decided to wipe the device.
However, I can't restore from backup. Both Link and Sachesi say I need to login to BBID before a restore can occur.
I found this other thread on this topic (forums crackberry com blackberry-z10-f254 cant-restore-after-install-10-2-says-backup-not-associated-bbid-device-help-836402) , and I've done everything (toggle a bbid setting, wiped, bypass setup/go to settings), but didn't work.
At that point, I did a factory reset to 10.2.1.3062 using Link, but even then, I couldn't restore due to not being logged into BBID.

I have confirmed I'm logged in on the phone, I can use BBW.

I then found this BB technote (KB34701) that says to disable Protect. Here is the problem, with 10.2.1 or 10.3.1, I can't seem to disable it. When I try, it asks for the BBID password, I put it in, and it looks like it turns off, but it continues to spin and eventual turns itself back on. When it's back on, it just keeps spinning beside the toggle.

I tried SIC wipe and autoloader back to 10.3.1, but same result. I tried skipping setup all together, ensuring Protect is Off, then when I login to BBID, it automatically turns it on. I have tried WIFI setup and Cell setup, both the same.

I went to blackberry com protect and deleted my Protect account, but still, I can't enable nor disable Protect.
Just to confirm it's not a problem with my bbid, I was able to disable and enable Protect on a Z10 (and it shows up fresh in Protect online).

Could it be my PIN is blocked some how? I can Register with blackberry (under network) and I have the Blackberry Icon beside the network type on the toolbar.

Sorry for not posting links, I'm 5 posts away from being able to do so. Any suggestions would be greatly appreciated.. it's almost like I bricked my z30.

I'm have the exact same problem right now. This is wierd!!

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[atz_atd]

After a wipe (via Settings), I tried to login with my original bbid, but the Protect problem remains.
Wiping now to go back to the new ID, doublecheck that the option to restore is available (eventhough I won't be able to due to different bbid). I should have confirmed that before I went ahead to switch back to original id

[atz_atd]

Ok, so the problem *does* exist with the new bbid. I found the behaviour is slightly different. BB Protect will appear off, but as soon as I Go to BBID properties or do anything that used bbid, Protect turns itself back on and spins.
Rebooting didn't help.

To summarize:
-OS downgrade to 10.2.1
-SIC wipe
-new bbid
-different device with same bbid (ok)

The only constant is the PIN.... like it's locked out

[BigBadWulf]

Best of luck...let us know what happens...similar issue here trying to set up new passport migrating from z30 with same bbid. Os is latest official for passport, leak 10.3.1.1151 on z30.


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Completely unrelated. You need to edit the backup manifest, or upgrade the Passport to same or higher OS.
http://forums.crackberry.com/bb10-ti...our-os-814749/

[BigBadWulf]

Ok, so the problem *does* exist with the new bbid. I found the behaviour is slightly different. BB Protect will appear off, but as soon as I Go to BBID properties or do anything that used bbid, Protect turns itself back on and spins.
Rebooting didn't help.

To summarize:
-OS downgrade to 10.2.1
-SIC wipe
-new bbid
-different device with same bbid (ok)

The only constant is the PIN.... like it's locked out

Makes sense, since the pin is used to identify the phone through Protect. What doesn't make sense, is this continuing after removing the phone from Protect. Wish I had more suggestions for you.

[bbcnutt]

Did you try going to blackberry protect online on your computer? Sounds like it is acting like it thinks the phone is stolen. Also I had to revert from 10.3.1151 on this z10 because my SD card wouldn't load. It kept saying downloading driver but it did work. So I hooked it up to the computer and link then re installed 10.3.1. 652 which works great. Also then I had to install the apps I had because it wouldn't let me restore my backup I guess because I was trying to restore apps the wasn't on the phone yet due to my re-install (hope that makes sense ) after putting all the apps back on the phone link restored my backup.

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[atz_atd]

I did use a PC to login to protect. First I deleted the z30. In the end, I deleted the entire protect profile. After that was deleted, I was able to add back my z10 (running blitz upgrade to 10.3.1.1154). However, my z30 still is stuck with spinning wheel

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[bbcnutt]

I always use the mega download to to a complete. New install. Then I put the apps back on then restore from the backup my contacts and app info. I just click on those links, download to the the computer, open with win Zip, then click on the file with my phone hooked up and link running.

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[bbcnutt]

I'd say try doing a clean install. Hopefully the phone will be like new?

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[atz_atd]

Clean install after sic wipe to 10.2.1 doesn't fix this. Issue is server side with BlackBerry Protect

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[bbcnutt]

OK if you have twitter blackberry has a help page on there. Twitter page. blackberryhelp

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[Tornado99]

I hooked up my passport to sachesi and found bbid is not showing up. I will take a look at BlackBerry protect from a pc later today to see what is has.
Thx.

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[bbcnutt]

Your welcome.

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[BigBadWulf]

Clean install after sic wipe to 10.2.1 doesn't fix this. Issue is server side with BlackBerry Protect

Posted via CB10

If you have what you need on the Z10, and are logged into the proper BBID on it, have you tried doing a device switch to the Z30?

[atz_atd]

Great idea! I will test

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[BigBadWulf]

Or this post:

http://forums.crackberry.com/bb10-le.../#post11094118

[Tornado99]

Went to BlackBerry protect website and my two older BlackBerry phones were there, but not the new passport.

Went back the phone turned off all radios airplane mode. Turned off BlackBerry protect then restarted phone, turned on airplane mode, let it all connect, then turned protect on. Got a welcome confirm on protect....but website still not showing the new device. Thinking it might take some time to settle and update left it for and hour or so. Now I see it on the website:



will try the backup later tonight.


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[anon4225877]

Okay! I finally fixed my Z10. I ended up downgrading back to Windows 7 from the 10 public beta.

However, I believe the real fix was installing Link that was bundled with Blend. That version of Link is slightly visually different too.

Was that the core issue: no. I was able to restore the same device with 10.3.1 earlier this week. The entire issue was caused by BlackBerry protect never properly setting up on the device the second time around. I finally did anther security wipe, turned off protect (successfully), and finally put my Z10 into airplane mode before the restore.

[BigBadWulf]

Yay! One down, two or so to go (I'm losing track, LoL).

[Tornado99]

And my passport backup is now working.
Cheers.

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