1. HKTenor's Avatar
    My Passport (unlocked) auto-updated to 10.3.1.1581, and since then has been completely unusable. It reboots every few minutes, BBM can only contact the server intermittently, and the unit is heating up quite a bit. BBVE hangs indefinitely when started, so I can't tell what is using all of the cycles.

    I have tried the following, based on the great advice in threads here and on Blackberry support:
    1. Turning off, soft reboots.
    2. Hard rebooting, multiple times
    3. Restoring from a fresh backup (of 10.3.1, sadly I don't have a full backup of the previous OS)
    4. Doing a factory reset through Blackberry Link
    5. Doing a full wipe and reset through the device itself
    6. Using an autoloader of 10.3.1.1581, followed by hard rebooting
    7. Using an autoloader of 10.3.0.1418 to roll back the OS
    8. Rolling back the OS and then updating to the newest firmware

    Whew! I think that's everything. Some of these I have tried a couple of times.

    But no joy: the Passport keeps rebooting unpredictably, even when I'm not actively using or touching it. Is there any other remedy users here would recommend I try, or should I try to RMA the device through Amazon? (I see that Blackberry won't deal with any support directly, but only through the original vendor)

    Any ideas from the Crackberry brain trust?
    02-24-15 10:24 AM
  2. jaydee5799's Avatar
    Did you get the update today released for the Passport? Here in the forums.
    HKTenor likes this.
    02-24-15 01:07 PM
  3. HKTenor's Avatar
    I haven't yet - is there any sign that it fixes any of these specific problems?
    02-24-15 08:37 PM
  4. HKTenor's Avatar
    For anyone else who is having the same problem, loading 10.3.1.2480 via Sachesi seems to have fixed it. Thanks Jaydee!

    Although for some reason BBVE still doesn't work. But I'm not going to mess around with it any more.
    3Dee likes this.
    02-25-15 06:08 AM
  5. Uzi's Avatar
    For anyone else who is having the same problem, loading 10.3.1.2480 via Sachesi seems to have fixed it. Thanks Jaydee!

    Although for some reason BBVE still doesn't work. But I'm not going to mess around with it any more.
    Hi have you check in BlackBerry world if there is update for bbve?
    02-25-15 06:16 AM
  6. HKTenor's Avatar
    Looks like I posted too soon - Passport has resumed crash and reboot cycle. Now using multiwipe to nuke firmware, then autoloading 10.3.1.1581, then loading 10.3.1.2480 via Sachesi.

    Usman - Yes, I have checked BBW, and BBVE is the most current version.

    I hope this works, otherwise it is RMA time.
    02-25-15 01:29 PM

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