1. Sean_K_McLean's Avatar
    ok, so my Z30 screen died... but was available for an upgrade. I ordered a new Z30 and just received it... I am running and am able to back up the original but cannot restore or switch to the new phone... do I need to downgrade in order to restore and then reupgrade? or am I just not doing something correctly
    02-18-15 02:41 PM
  2. billsterjito's Avatar
    Was the old phone running the same OS when you created the restore file?
    02-18-15 02:48 PM
  3. Sean_K_McLean's Avatar
    yeup... made sure they both had the same os prior to back up... it actually JUST started restoring... so I dont know what the difference was... I just kept hitting restore out of frustration and it started restoring to new phone....
    02-18-15 02:59 PM

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