1. Q10Bold's Avatar
    I can't find this answer on CB or Google!
    Here is my problem:

    My friend is in Norway - with MyCall and BBM wont work. Whatsapp works fine, internet too. But NO BBM!
    There is a status on the BlackBerry Alias: BlackBerry10 WiFi Only.
    (you can find it under Device Info- Sim Card)

    MyCall told him to change TCP Settings: APN, Gateway, Port.

    Where can I find it??!!
    01-29-15 10:07 AM
  2. blueyestm's Avatar
    settings/network/mobile network/apn - but he must be worned if he changes that he may not get phone calls or data after the fact - it sounds like his carrier has not provisioned the phone properly.
    01-29-15 10:37 AM
  3. Q10Bold's Avatar
    settings/network/mobile network/apn - but he must be worned if he changes that he may not get phone calls or data after the fact - it sounds like his carrier has not provisioned the phone properly.
    Thanks, but you can change only the APN there. He must change the gateway and the port into 80! Dont know why :/
    01-29-15 10:42 AM
  4. blueyestm's Avatar
    80 is just the URL port - you can't change that and if he can use the web via wifi now they he shouldn't change it.
    01-29-15 10:49 AM
  5. Q10Bold's Avatar
    80 is just the URL port - you can't change that and if he can use the web via wifi now they he shouldn't change it.
    Ok. Thanks.
    Everything works via Mobile except of BBM...!
    01-29-15 11:05 AM
  6. blueyestm's Avatar
    Ok. Thanks.
    Everything works via Mobile except of BBM...!
    that means the carrier hasn't provisioned his account correctly.
    Q10Bold likes this.
    01-29-15 12:14 PM
  7. Q10Bold's Avatar
    that means the carrier hasn't provisioned his account correctly.
    You are right! Works perfect fine on another Norway carrier...anyway, thanks!
    01-29-15 12:20 PM

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