1. emmysunday's Avatar
    hi there!! please i need your help. my blackberry z10 has been having issues. first it stopped opening apps then i tried to do security wipe... suddenly , it showed this error code"bberror.com/bb10-0015" so i went to the website(bberror.com} and followed the steps for downloading and updating the OS, but the phone keeps going off and on preventing the software update. i tried switching off the phone but it keeps doing the same thing. i don`t know what else to do . this phone belongs to my girlfriend and she loves the phone so much. i was just trying to help but looks like i`ve landed myself in deep trouble. please what do i do?
    08-04-15 08:44 PM
  2. thurask's Avatar
    Well, if you have a Windows PC, you could try getting an autoloader and reinstalling the OS. It'll wipe whatever's on the phone; it'll get rid of the error, but it'll also get rid of any data remaining on the phone that hasn't been backed up to the SD card/cloud/etc.

    Here's a guide on autoloaders: http://forums.crackberry.com/bb10-le...loader-927076/

    And if you want to find them all in one place, try here: http://forums.crackberry.com/bb10-le...rchive-943672/

    Open the big link, then navigate to 10.3.2 > Complete > 10.3.2.2339. Download whichever file for whichever type of Z30 you have (STL100-1, STL100-2/3 or STL100-4). Once it's done, extract the file (with 7-Zip or something that can handle files like that) and then follow the guide.
  3. thurask's Avatar
    Well, if you have a Windows PC, you could try getting an autoloader and reinstalling the OS. It'll wipe whatever's on the phone; it'll get rid of the error, but it'll also get rid of any data remaining on the phone that hasn't been backed up to the SD card/cloud/etc.

    Here's a guide on autoloaders: http://forums.crackberry.com/bb10-le...loader-927076/

    And if you want to find them all in one place, try here: http://forums.crackberry.com/bb10-le...rchive-943672/

    Open the big link, then navigate to 10.3.2 > Complete > 10.3.2.2339. Download whichever file for whichever type of Z30 you have (STL100-1, STL100-2/3 or STL100-4). Once it's done, extract the file (with 7-Zip or something that can handle files like that) and then follow the guide.
    BigBadWulf likes this.
    08-04-15 09:59 PM
  4. BigBadWulf's Avatar
    Here's a good thread to read, and I recommend only doing a security wipe when you're selling a phone.

    http://forums.crackberry.com/blackbe...or-fix-858528/
    08-04-15 10:00 PM

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