1. amicuzzz's Avatar
    Requesting for urgent help re below issue in my z10.
    Am using a Z10 STL 100-1 and had updated to 10.2.0.424 using SACHESI.The update went fine but the following issues were noted subsequently:
    1) Could not locate my sent messages
    2) Contacts seemed all screwed up and I could not add new contacts or load them using vcf cards from SD card
    Restarted the phone and got a BB ERROR (BB-10-0015 was the error code)
    * I had updated to the current beta version of BBM soon after OS 10.2.0.424 was installed.
    To troubleshoot (as per BB website) , tried to reload factory settings using Link but the green light flashes, followed by the red light and I still get only the error display on the screen.
    Could someone help me get my z10 up and running? Would be happy with a restore or even factory settings.
    Thanks in advance !
    10-29-13 03:08 AM
  2. whofrank's Avatar
    I had the same problem and thought the phone was dead.

    I managed to fix it by removing my z10 battery and then connecting it to the usb cable attached to my pc (windows).

    I definitely opened link at some point and I don't think my phone was recognised at first. I'm sure I then left it connected and put the battery back in.

    Anyway a combination of the above and windows finally rerecognised the phone and link restored the old software.
    10-29-13 04:20 AM
  3. whofrank's Avatar
    In link, if it does eventually recognise the phone and it should then make sure you click on the phones tab within link and then select 'reload' the OS software.
    10-29-13 04:21 AM
  4. amicuzzz's Avatar
    THNKZ I had earlier decided to try my luck with a version of link from beta zone and could start an update ..update is still running so will post the final result when all done ..
    10-29-13 05:48 AM
  5. amicuzzz's Avatar
    Update : A combination of the latest version of link and patience helped me sail home at last ...On second thought, the BBM app from Beta zone could be the real reason for the crash.
    10-29-13 12:42 PM

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