1. cosminleonard's Avatar
    i ve made a factory reset and i me stuck at update software. Any suggestions?
    10-26-13 09:49 AM
  2. tryfe's Avatar
    Connect to BlackBerry Link & reload software.
    10-26-13 09:56 AM
  3. cosminleonard's Avatar
    i can t. " disconnect your device from your computer and complete Setup app on your device. when complete, reconnect your device."
    10-26-13 10:05 AM
  4. erwinfr's Avatar
    i can t. " disconnect your device from your computer and complete Setup app on your device. when complete, reconnect your device."
    Same issue here, tried everything from repair and reload via Link, install new downloaded leak but nu luck.
    Called Vodafone but they don't seem to have the answer also

    Help! the phone is unusable at the moment
    10-26-13 10:17 AM
  5. damien kupuku's Avatar
    i can t. " disconnect your device from your computer and complete Setup app on your device. when complete, reconnect your device."
    wait the phone to reboot, never pull out your battery, never when factory reset
    10-26-13 10:23 AM
  6. erwinfr's Avatar
    and the solution is.....?

    I did not do a factory reset, but a software reload because the sideloaded android runtime was bugging me
    10-26-13 10:31 AM
  7. cosminleonard's Avatar
    I ve tried to reload the device throw BB link and it said that " there is no update" ; or "check your internet connection"( works fine) ....
    10-26-13 10:54 AM
  8. cosminleonard's Avatar
    could it be a problem from BB servers regarding the update .... ?
    10-26-13 10:57 AM
  9. damien kupuku's Avatar
    and the solution is.....?

    I did not do a factory reset, but a software reload because the sideloaded android runtime was bugging me
    if its only from the runtime, just reboot your phone,'cause android runtime never affected the BB10 os you can even remove it to side load another one
    10-26-13 10:58 AM
  10. damien kupuku's Avatar
    could it be a problem from BB servers regarding the update .... ?
    wait a moment, it should be available, let your phone settle completely first be little bit patient!
    10-26-13 11:01 AM
  11. erwinfr's Avatar
    if its only from the runtime, just reboot your phone,'cause android runtime never affected the BB10 os you can even remove it to side load another one
    It is a new install of the complete OS including the Android runtime, it is now stuck on "checking for updates" and after a while trowing a message that I am not connected to the network, which I am.
    So no luck until now
    10-26-13 11:01 AM
  12. chrissmartin's Avatar
    i am also experiencing the same prob on my LE STL1.I tried loading 10.1 and 10.2 loaders but it seems it can't get past the updating software saying no internet connection but wifi is working fine.....i tried many ways ...help
    10-26-13 11:04 AM
  13. cosminleonard's Avatar
    that s exactly where i am. . . and that s the msg i get. i think update servers have a problem ...
    10-26-13 11:05 AM
  14. erwinfr's Avatar
    wait a moment, it should be available, let your phone settle completely first be little bit patient!
    8 hours of trying is patient enough....

    Seen the responses here, it looks like an issue with the BB servers itself, hopefully they fix it quickly
    10-26-13 11:11 AM
  15. damien kupuku's Avatar
    It is a new install of the complete OS including the Android runtime, it is now stuck on "checking for updates" and after a while trowing a message that I am not connected to the network, which I am.
    So no luck until now
    what's your newly Os? or are you trying to update your OS?
    10-26-13 11:12 AM
  16. chrissmartin's Avatar
    that s exactly where i am. . . and that s the msg i get. i think update servers have a problem ...
    same one..!...i did a security wipe and was stuck at that shreading file icon so i removed the battery and loaded 10.2.0.1761 Autoloader and....then this prob!!
    10-26-13 11:12 AM
  17. xThamer's Avatar
    yesterday i had the same problem. you should wait a little more, the server will be up in the next hour or 2 i guess ..
    10-26-13 11:14 AM
  18. erwinfr's Avatar
    10.2.0.1791/424 reload
    damien kupuku likes this.
    10-26-13 11:14 AM
  19. damien kupuku's Avatar
    8 hours of trying is patient enough....

    Seen the responses here, it looks like an issue with the BB servers itself, hopefully they fix it quickly
    Is the newly update available for your country? if yes it will come by itself like mine came
    10-26-13 11:16 AM
  20. damien kupuku's Avatar
    same one..!...i did a security wipe and was stuck at that shreading file icon so i removed the battery and loaded 10.2.0.1761 Autoloader and....then this prob!!
    when security wipe your fone, wait till the phone reboot it can take about 1hour but never never remove the battery, you will stuck on soft brick
    10-26-13 11:20 AM
  21. uzmarvel's Avatar
    just remove SIM and retry or wait a little more, it's because of rolled 10.2 upgrade.
    10-26-13 11:49 AM
  22. Banco's Avatar
    I think there must be a server issue at the moment. I just wiped (deliberately) my Playbook and I'm having exactly the same problem.
    10-26-13 11:57 AM
  23. cosminleonard's Avatar
    thank s banco for your deliberately wipe . i was pretty worried that i ve broken my z10. i have 4 hours of waiting ...
    10-26-13 12:00 PM
  24. Banco's Avatar
    thank s banco for your deliberately wipe . i was pretty worried that i ve broken my z10. i have 4 hours of waiting ...
    If it helps at all, I've been spent the last three hours raging at what has gone wrong - reading this thread has reduced my blood pressure a bit; so thank YOU!
    10-26-13 12:09 PM
  25. erwinfr's Avatar
    Haha, same here Banco... my mood was ruined, now it is a little better knowing i didn't F-up
    Banco likes this.
    10-26-13 12:11 PM
41 12

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