soo i tried loading this version of 10.2 :( https://mega.co.nz/#!bAo0kYbD!a9VrHA...apeRmikLklFFfg )on my z10 stl100-4 but when it finished, this came on the screen : www.bberror.com/bb 10-0004 !! also my computer doesnt seem to recognized my phone so i cant restore the back up :( what should i do ??????