1. parassidhu's Avatar
    Hey guys, today i suddenly seen that my z10's BlackBerry hub is preparing for 1 hour. It even took more but didn't load.

    I didn't do something different to.m phone which could cause this.

    No help on google. I hv tried all the options like rebooting, sim card in-out etc.

    Please help me. i can't make a call or text due to this problem.

    Posted via CB10
    06-23-14 12:19 AM
  2. howarmat's Avatar
    how many email accounts do you have and about how many emails in them? what about BBM and SMS?
    06-23-14 12:27 AM
  3. parassidhu's Avatar
    I have two email accounts. One has 7000+ mails but hub loads the latest ones i think. Other one has 40-50 mails.

    I don't use bbm much. 4 contacts. For sms, usage is very low with 20 contacts.

    Before the problem, hub used to load within 2 minutes. But now it never loads

    Posted via CB10
    docjalalkamal likes this.
    06-23-14 12:44 AM
  4. parassidhu's Avatar
    Can't even delete email accounts. Doesn't load anything when I click Accounts in Settings

    Posted via CB10
    06-23-14 03:12 AM
  5. Uzi's Avatar
    Do security wipe or reload os

    Posted via CB10
    06-23-14 03:33 AM
  6. parassidhu's Avatar
    That is the only option. Hoping for any workaround?

    Posted via CB10
    06-23-14 04:12 AM
  7. ronfc's Avatar
    BlackBerry Hub only prepares on startup, and when you manually reset it. Try deleting your email account first. Then restart. Add it again after the Hub prepares.

    Cave, cave, moderator videt
    06-23-14 10:09 AM
  8. pedrogari's Avatar
    Each time my Z10 shouts down (battery) I have a similar problem with the HUB.
    In my case preparing hub take few minutes but after that the hub is unresponsive for more than an hour. Also my phone gets slow and it seem that this hub preparation take all CPU capacity.
    Maybe I will need to wipe device too.
    06-23-14 10:17 AM
  9. parassidhu's Avatar
    Nothing seemed to work.. so I Security wiped it. Now everything is OK. Hope blackberry will have a look at this issue
    06-23-14 11:02 AM
  10. ronfc's Avatar
    Glad to see it is all sorted out now.

    Cave, cave, moderator videt
    06-23-14 11:47 AM
  11. jpdavisuk's Avatar
    I have similar problem, phone has been stuck on preparing blackberry hub for over 8 hours. In addition if I try and access any apps it does not respond so cannot reload operating sytems as cannot access setting or any other screens. I have tried swiping down 5 times, removing battery, removing sim, swithcing it on with no sim on and pressing both up/down volume for 10 seconds.

    Presume a security wipe suggested above resets the entire phone so will lose all data and apps etc.

    Any other suggestions before I go down that route as typical that I haven't backed up recently!! Also how do I do a security wipe?

    07-09-14 01:58 PM
  12. Husni Azad's Avatar
    I am facing the same problem, have you found a solution for this?
    11-28-14 01:04 PM
  13. Joshu42's Avatar
    I am facing the same problem, have you found a solution for this?
    Did you try to reset the HUB again ?
    Just swipe quickly 5 times from the top-right corner to the center while in the HUB.
    11-28-14 01:09 PM
  14. Husni Azad's Avatar
    Did you try to reset the HUB again ?
    Just swipe quickly 5 times from the top-right corner to the center while in the HUB.
    I did but no luck. I even did a security wipe. Hub works fine on the start up and when I add the accounts and do a restart the hub freeze again along with the contacts and accounts under settings.
    11-28-14 01:14 PM
  15. Joshu42's Avatar
    What's your phone model and OS version ? (type myver followed by a space to let the auto-correct do its job)
    Are you connected to a Wi-Fi hot-spot on startup ? How did you add your account, manually or through the auto-detect feature ?
    11-29-14 11:51 AM
  16. kad6's Avatar
    Maybe there is a msg in one of the accounts that causes this. The hub may have a problem with loading it or something. Such things used to crash Nokia's symbian phones and even sometimes desktop software as well I think.

    Look through your last msgs on all of your accounts and check if there aren't any strange msgs with funny characters or attachments. This is a long shot but might be the cause of this behavior.

    Good luck!

    Posted via CB10
    11-30-14 03:48 AM
  17. Buffalo007's Avatar
    My blackberry Hubon my passport is stuck on preparing Blackberry Hub for over a week . I recently upgraded the os. Have tried to swipe without effect. Turned the phone off and on dozens of times . Settings will not open . Any ideas ? I have not done any backup recently.
    12-10-17 05:13 AM
  18. CrackNutRun's Avatar
    Did you experience the flashing effect after the upgrade and before the situation you describe?
    12-10-17 06:54 PM
  19. Buffalo007's Avatar
    No. Only after the upgrade.
    12-11-17 01:34 AM
  20. Niallac's Avatar
    Hi, sadly the OTA upgrades have always been a weakness of BB10. You are going to have to reload the OS with Link or an autoloader.

    Posted via CB10
    12-11-17 05:49 AM
  21. Buffalo007's Avatar
    Hi. Could someone advise how i can do a complete download onto a SD and how to proceed with a reload of the OS? I have no access to settings.Should i reload the latest OS ?
    12-11-17 12:55 PM
  22. Buffalo007's Avatar
    i especially need to save my contacts , BBM contacts and Whatsapp contacts
    12-11-17 01:01 PM
  23. CrackNutRun's Avatar
    Ultimate Backup is an option, you can find it in BBW.
    12-11-17 04:47 PM
  24. Buffalo007's Avatar
    Ultimate Backup in BBW will not open to enable payment i gues something to do with the general problem i have with the hub
    12-12-17 06:32 AM

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