- There's been posts about this before, even some from me. I'm making this one as a main great big in-your-face-WTH-BlackBerry?! that everyone can join in on so MAYBE the problem gets sorted out someday.
For the last 30 minutes I've been unable to text anyone. Notifications still pop up, I can see them waiting in the hub, but trying to open them just brings me back to an empty, locked up screen for one of my contacts, even if I try to open a different one (see pic attachments). Sound familiar? I can try restarting the hub, I can try doing a battery pull, I can try waiting longer and longer while my contacts start sending "Hello? Are you there?" Any and all of those may or may not work. Once my phone finally does decide to start functioning again, I can delete text history / threads. That might help for a while... or not. Bottom line, this is unacceptable.
An average consumer wouldn't put up with this. I didn't do anything wrong, just tried to use my phone normally. This happens randomly, usually when I am in the middle of a long conversation- the worst possible time. Does BlackBerry actually do any long-term QA? Are glitches like this simply not able to be caught in their testing labs? BlackBerry has built a reputation of reliability and stability. I truly feel they are failing here.
If the phone's hardware or software can't handle long conversation threads, just freaking add an archival routine and pin them 50 at a time behind a "More" scroller. Is that so hard? Or prompt for a backup. Or ANYTHING but repeatedly turn into a non-messaging-capable device without warning or real solution. While I've watched friends be ready to throw their iPhones and Androids against a wall out of frustration, I've always smiled and kept enjoying my awesome BB. This, though, makes me feel like them. And yes, that bugs me. I do hold BlackBerry to a higher standard, because they set that standard themselves.
Posted via CB10dannykavs and RJ_Motivation like this.04-25-14 12:38 PMLike 2 - Does this only happen when TXTing? SMS (TXT) is closely tied to your carrier's voice network, unlike BBM or other IM apps based on data instead of the voice network. I have never had a long TXT conversation because I know how bad it is and how great BBM is at doing that. Do you have this problem with any other accounts in the HUB?
Posted via CB1004-25-14 12:51 PMLike 0 -
Posted via CB1004-25-14 01:39 PMLike 0 -
Attachment 26570604-25-14 03:28 PMLike 0 -
You do know you can use BBM voice between Android, BB and iOS? Anyway, In Hub, try this:
More (lower-right corner), Settings, Text Messages, Advanced (bottom-middle), Routing Preferences. Try Packet Switched or Circuit Switched.
I am not convinced the routing will fix your problem, but it's worth a try.
Edit: Can't find the settings you mention- nothing like that in my OS version10.2.1.2228.
Posted via CB1004-25-14 03:35 PMLike 4 -
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I used to preach my BlackBerry love because they didn't 'follow the herd'- my 9700 didn't have the fastest cpu, but the OS5 software was optimized so well it ran great. Like XP on a Pentium 3. The trackpad was pure genius, allowing mouse-like control and selection through a tiny square. The battery life was phenomenal, simply unheard of for a smartphone. It did everything I wanted and was reliable as could be possible. I could customize the look if I got bored, add features or keep it minimal for speed. Then I guess BlackBerry got scared of being different and innovative, so jumped on board with everyone else- adopting clumsy touchscreen control, battery-chewing cpu, less stability, zero customization and more flaws. I now am left with nothing to brag about but my Q10's keyboard. I curse my phone just as often as my girlfriend does her iPhone now, all superiority is gone. Except when hers acts up, it can restart in a fraction of the time mine does, and never prevents her from doing a basic function like texting for over half an hour. I'm the proud owner of an embarrassment, which forces me to apologize to people through email or Facebook, explaining that I can't use text right now because I'm busy eating crow with my beautiful functionless BlackBerry Q10.
Seriously, I'm trying here. But BlackBerry has to throw me a bone. I need something to work with...
Posted via CB1004-25-14 04:05 PMLike 0 - It's a known issue with SMS, I had a thread on this, but I don't feel like digging it up. But its mostly fixed now... it used to happen when you send a message from the picture app, when you open a message while one is coming in, when you simply open an unread thread.
But now it only happens when you open a message at the same time one is coming it. Some people never see the bug cause they leave the SMS app open. I bet OP, you're like me and always goes back to the HUB after you wrote a message.
There is no fix, except deleting very long threads. Also, if it's frozen, stop touching around and trying to make it work, it will just make the SMS app remain frozen longer.
Posted via CB1004-25-14 04:17 PMLike 0 -
Posted via CB1004-25-14 04:28 PMLike 8 - It's a known issue with SMS, I had a thread on this, but I don't feel like digging it up. But its mostly fixed now... it used to happen when you send a message from the picture app, when you open a message while one is coming in, when you simply open an unread thread.
But now it only happens when you open a message at the same time one is coming it. Some people never see the bug cause they leave the SMS app open. I bet OP, you're like me and always goes back to the HUB after you wrote a message.
There is no fix, except deleting very long threads. Also, if it's frozen, stop touching around and trying to make it work, it will just make the SMS app remain frozen longer.
Posted via CB10
Posted via CB1004-25-14 04:34 PMLike 0 - C'mon, OP is stating a legitimate complaint. The issue is acknowledged by BB. I don't think it is good form if you tell him that TXT is fine and unimportant. What's next: 'you're holding it wrong'?04-25-14 04:37 PMLike 5
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- I have seen this happen on an S4 Samsung as well , if the txt message thread gets too long. Not sure if this is what you have as the root cause, but I delete my texts every so often. I have a Z10 never ever had that issue and i use the hub for txt oftenleehardballer12 and stlabrat like this.04-25-14 05:08 PMLike 2
- You probably know this already, Unless you are running a leak, the most appropriate step to resolution is through your carrier and not on this forum.
It could be a hardware or software issue that could be resolved with a device switch. Hopefully you are under the 1 year manufacturer warranty.
Posted via CB1004-25-14 05:30 PMLike 0 - Memory (at least in an overall, traditional sense) does not appear to be the problem...
Attachment 26570604-25-14 05:41 PMLike 3 -
Posted via CB1004-25-14 06:05 PMLike 0 -
- ehroberts - the beauty of this forum, over the many years it's members have used and abused BlackBerrys, is that it often is the MOST APPROPRIATE place to resolve issues, not through the carrier as you suggest.
When longtime members like tfp, jrohland, and theonecid chime in you are getting more years of combined BlackBerry experience than exist in almost any phone corral at the carriers. Just look at those three - over 16 years combined experience, and they'd be quick to tell you there are others on here with far more experience and abilities to help out users.
OP, others: keep your internet tuned to CrackBerry for all things BlackBerry, especially help in resolving phone and OS issuesleehardballer12 and CyberMan2013 like this.04-25-14 06:28 PMLike 2 - ehroberts - the beauty of this forum, over the many years it's members have used and abused BlackBerrys, is that it often is the MOST APPROPRIATE place to resolve issues, not through the carrier as you suggest.
When longtime members like tfp, jrohland, and theonecid chime in you are getting more years of combined BlackBerry experience than exist in almost any phone corral at the carriers. Just look at those three - over 16 years combined experience, and they'd be quick to tell you there are others on here with far more experience and abilities to help out users.
OP, others: keep your internet tuned to CrackBerry for all things BlackBerry, especially help in resolving phone and OS issues
Posted via CB1004-25-14 06:58 PMLike 4 - So, I reread my post and I'm thinking it could've been worded differently.
OK. I won't address the experience issue cause I'm thinking bb10 is, what, less than 2 years old? I do.t get how 100+ years of experience can help with this OS problem. If it is what it is.
Also, I guess I was wrong to assume that carriers had the option to escalate an issue directly to paid blackberry staff - not referring to salespeople . Perhaps I was wrong again to assume your software issue, if that is what it is -software, can be verified if reproducible on another device.
I apologize. That being said, I'll stay tuned to this thread for the outcome.
Posted via CB1004-25-14 07:56 PMLike 0
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