1. Tom Smith13's Avatar
    Ok need help...tried to factory rest my passport so I could give it to my friend...when I rebooted it was asking me to re enter my BlackBerry ID...ive already deleted my ID via the blackberry website..

    What can I do
    04-16-17 09:35 AM
  2. brookie229's Avatar
    In your Passport: settings/Blackberry Protect/turn to off. Then go to https://blackberryid.blackberry.com/...&locale=ZW4%3D , sign in and disable protect. Reboot your Passport then run an autoloader for the Passport (which is what I would do) or restore to factory. There have been reports that some have had to disable Protect on the website a couple of times before it works.
    04-16-17 10:14 AM

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