1. Blackberry-Prince's Avatar
    Guys I just did a factory reset. Really frustrating for me, I have to do one in 3 months. My apps start crashing, and the the OS lags a lot. Don't know the cause for this. I have to start from scratch every 3 months. Anyway, I'm not able to get back my contacts. I get this error with intouch. Can anyone help? Much needed! All of my 494 contacts are in this.
    Error on intouch app after security wipe-img_20160304_180011.png

    Posted via CB10
    03-04-16 08:05 AM
  2. Blackberry-Prince's Avatar
    Getting the same error on the Android app. My contacts!!

    Posted via CB10
    03-04-16 10:38 AM
  3. intouchapp's Avatar
    Hello, Do not worry - your contacts are perfectly safe with InTouch. Our servers are overloaded at the moment and hence the delay. We have you username, we will try to get this fixed for you. Give us a few minutes.
    03-04-16 09:46 PM
  4. intouchapp's Avatar
    We hope you are not using the BB10 app and the Android app on the same phone? That can cause all sorts of problems - please use only one app and delete the other app. Thanks
    03-04-16 09:54 PM
  5. intouchapp's Avatar
    Please start sync now - and you should get your contacts. Please use the Android app.
    03-04-16 09:59 PM
  6. Blackberry-Prince's Avatar
    Please start sync now - and you should get your contacts. Please use the Android app.
    Still doesn't work. Tried with both apps
    Server error. Please help!

    Posted via CB10
    03-05-16 02:33 AM
  7. Blackberry-Prince's Avatar
    Please start sync now - and you should get your contacts. Please use the Android app.
    Is there some other way you guys can help me?

    Posted via CB10
    03-05-16 02:35 AM
  8. Blackberry-Prince's Avatar
    I need my contacts back!

    Posted via CB10
    03-05-16 12:51 PM
  9. intouchapp's Avatar
    Is there some other way you guys can help me?

    Posted via CB10
    Yes, please write to us at support AT intouchid.net and we will help you right away. Our servers are back to full performance, so you should not face any problems.
    baarn likes this.
    03-07-16 05:54 AM

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