1. pneumasax's Avatar
    I did an OS update on my Passport and now I can't access my SDcard data because it says the card was encrypted on another device. PLEASE tell me there is a way that I can get my data off of this card.
    08-31-16 07:24 PM
  2. Richard Buckley's Avatar
    Did you use an autoloader?

    08-31-16 08:14 PM
  3. pneumasax's Avatar
    No. Use BB website.
    08-31-16 08:26 PM
  4. Michael Dunn1's Avatar
    Sorry to say, it's gone, that's BlackBerry security.

    You have to decrypt the SD prior to wiping

    Posted via CB10
    08-31-16 08:29 PM
  5. pneumasax's Avatar
    GEEZ!!!!!! *$%#&&%$**)(^$%^&%!!!!!!!!!!!

    08-31-16 08:32 PM
  6. Richard Buckley's Avatar
    Micheal is right. If you had done the update without wiping you would be ok. When you wipe the device, or use an autoloader the key for the SDCARD is erased.

    08-31-16 08:34 PM
  7. pneumasax's Avatar
    This sucks. I llost everything!!!
    08-31-16 08:41 PM
  8. sammysang86's Avatar
    You knew it and let it remain a lesson for you
    Encrypted SDCard-img_20160901_061401.png
    Click image for larger version. 

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    Posted via CB10
    08-31-16 10:15 PM
  9. pneumasax's Avatar
    Sammy you're a great help. Thank you.

    Posted via CB10
    08-31-16 10:22 PM
  10. w_scott's Avatar
    Lost one 16Gb card once this way...

    Posted via CB10
    08-31-16 11:42 PM
  11. nabollocks's Avatar
    I remember reading an encrypted SD on my computer when BlackBerry link was running... maybe something to investigate.

    Posted via CB10
    08-31-16 11:46 PM
  12. sammysang86's Avatar

    Posted via CB10
    09-01-16 02:06 AM
  13. pneumasax's Avatar
    My OS is and my software release is Is that the last official BlackBerry OS update?

    BTW: had to reformat SD card. Ugggh.

    Posted via CB10
    09-01-16 05:29 AM
  14. aiharkness's Avatar
    I remember reading an encrypted SD on my computer when BlackBerry link was running... maybe something to investigate.

    Posted via CB10
    In that case the card was in the device, and the device presents memory to the computer as network drives. But still the key is needed if the card is encrypted (and same for device memory) and the device handles that. You would not have been able to read the card in a card reader, or read the card in mass storage mode. And when the device is wiped the info needed to read the encrypted card is wiped. That's the problem.
    09-01-16 07:21 PM
  15. The_Passporter's Avatar
    This is why I would like to see BlackBerry come out with an ASUS competitor in terms of 128/256 internal storage still sporting and SD slot if you choose. Nothing could be faster and convenient than that much internal memory.

    Posted via CB10
    09-02-16 07:20 AM
  16. The_Passporter's Avatar
    Would be awesome to see an updated Passport with that kind of storage

    Posted via CB10
    09-02-16 07:21 AM

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