1. drfever's Avatar
    Z30STA100-5/10.2.1.3247

    I have my 3 rogers.com email addresses on my device and have folders for all which are viewable in the folders tab but I can't view their contents on my device. Yes I have "Folder Sync" ENABLED.

    Example, I should have about 15 items in my soccer coaching folder. None can be seen.

    Any help on the matter?


    Email Folder Sync not working-img_20141021_013732.png
    Email Folder Sync not working-img_20141021_013726.png

    Posted from my Z30 on CB10
    10-21-14 01:37 AM
  2. Adif_70's Avatar
    Try clicking the title Personal Email. A small list should appear with folders. Select the top one called Personal Email. All should show now. It may have been on another folder with no emails.

    Posted via the Blackberry Passport
    Attachment 308059
    10-21-14 07:54 AM
  3. drfever's Avatar
    Try clicking the title Personal Email. A small list should appear with folders. Select the top one called Personal Email. All should show now. It may have been on another folder with no emails.

    Posted via the Blackberry Passport
    Attachment 308059
    Yes I click on that and see my list of folders. I have about 9 folders. On my desktop I see the emails I have filed in those folders but all folders other than the personal email folder are empty. Shouldn't they contain the emails I placed in those folders?

    Posted from my Z30 on CB10
    10-21-14 07:59 AM
  4. Adif_70's Avatar
    If they are synched.
    Go to settings/accounts and click on that email account.
    At the bottom there is a edit folder settings. Click the button. Then check the ones you want to see.

    Email Folder Sync not working-img_20141021_080147.png

    Posted via the Blackberry Passport
    10-21-14 08:03 AM
  5. MrGlenn's Avatar
    Also makes sure to set your sync timeframe correctly. If you gave it set to seven days it will never show older emails sync'd to the device.

    BlackBerry 10 signed @ C0007CC89
    10-21-14 08:08 AM
  6. drfever's Avatar
    Thanks for the help guys but yes, in email account est folders settings I have it set to synch and all folders are checked.

    What should the proper time frame be and how does this affect synchronization?



    Posted from my Z30 on CB10
    10-21-14 09:31 AM
  7. southlander's Avatar
    Thanks for the help guys but yes, in email account est folders settings I have it set to synch and all folders are checked.

    What should the proper time frame be and how does this affect synchronization?



    Posted from my Z30 on CB10
    I set it to forever so that I know all emails are there.
    10-21-14 09:40 AM
  8. drfever's Avatar
    I set it to forever so that I know all emails are there.
    I can't find a forever option. And try as I may I can't get the folders to sync

    Posted from my Z30 on CB10
    10-22-14 08:46 PM
  9. drfever's Avatar
    Sorry to bump this but I've done everything I possibly can. Does this device sync folders in my rogers/yahoo email or not? Anyone know? All sync options are on, folders viewable but not their contents.

    Posted from my Z30 on CB10
    10-22-14 10:50 PM
  10. Joshu42's Avatar
    I can't find a forever option.
    This option is only available the first time you set your account.
    southlander likes this.
    10-23-14 01:04 AM
  11. drfever's Avatar
    This option is only available the first time you set your account.
    I deleted the email account and set it up again with all similar settings. It took a bit of time but it was all repopulated and folders are now synced

    Posted from my Z30 on CB10
    10-23-14 01:31 AM
  12. southlander's Avatar
    This option is only available the first time you set your account.
    True. It's not something that can be edited afterwards like so many other settings can be.
    10-26-14 12:08 AM

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