1. Slapjack2's Avatar
    Is anyone having problems once an IMAP account is set up on the Z10 where you receive multiple copies of the same emails? I've read that this has been a problem with previous BB's where an Activesync account was set up via BIS, but as the Z10 doesnt use BIS I can't figure out why this is happening? I had previously set up the same IMAP account on an Iphone and on Android without having the duplicate mail issue. Does anyone know how to fix it please?
    02-06-13 02:46 AM
  2. pkcable's Avatar
    I have not had any issue, but hopefully someone who has will come along and help.
    02-09-13 08:46 PM
  3. InvalidUser0510's Avatar
    That issue is caused by duplicate labels on your emails. You have two options:

    1) go to your email account on a computer, and change the label filters so that they don't add those 2 redundant labels (often inbox and maybe favorites or something)

    2) on your phone, go to system settings > accounts > the email account in question > edit folders > uncheck the folders that are causing the duplicate emails.
    02-09-13 08:56 PM
  4. gsr519#CB's Avatar
    neither of the solutions mentioned above actually worked for me.

    I get multiple emails only with my work account and set it up exactly how i did on Android ICS/JB but with BB10 I get between 2-4 of the same email until i manually hit refresh and then it just shows one in my inbox.

    Anyone else have a solution for me to try???

    Thanks in advance.
    03-21-13 07:40 AM

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