1. Emaderton3's Avatar
    I have a Q10 running the official Verizon 10.2 OS. We use Comcast for our internet service and have one of their dual band routers. Every week, the wifi connection between the router and my phone stops working for days. (Interestingly, this happens with my wife's phone which is not a Blackberry, but our iPad and laptops maintain their connections as far as I can tell). When I go into my wifi settings, I see that it is continually trying to acquire an IP address but obviously without much luck. I have done all the resets on both sides which never corrects the problem. It seems just magically that my phone gets back on the wifi randomly for a day or two. Yesterday when I came home, I could not connect again. So, I copied the log pasted below. I have no experience with what is posted in these logs, but I was wondering if someone may have a suggestion as to why my phone is having problems connecting. I have put a "X" in places I thought may have sensitive information.

    Wi-Fi Information
    Connected: Connected
    Signal Level: -71 dBm
    Profile Name: X
    SSID: X
    AP Mac Address: X
    Security Type: WPA2-PSK
    EAP Method:
    Connection Data Rate: 150 Mbps
    Network Type: 802.11a/n

    Supplicant Logs
    19:09:19: <3>CTRL-EVENT-SCAN-RESULTS
    19:09:19: <3>CTRL-EVENT-SCAN-RESULTS
    19:09:09: <3>CTRL-EVENT-SCAN-RESULTS
    19:09:09: <3>CTRL-EVENT-BSS-ADDED X
    19:09:03: <3>CTRL-EVENT-BSS-REMOVED X
    07-01-15 01:02 PM
  2. Emaderton3's Avatar
    I overlooked an older thread saying this was an OS problem. If I turn off data services via 4G, it connects to the router right away. Turning data back on stopped wifi. However, I toggled it a few more times, and both were active. Any idea what this issue exactly is?

    Posted via CB10
    Last edited by Emaderton3; 07-03-15 at 04:33 PM.
    07-02-15 02:33 PM
  3. lou2969's Avatar
    Darn i started to have the same...
    I haven't done nothing different, no new apps or other.
    But after a few back and forth with the settings come back on
    Any idea

    Posted via CB10
    07-02-15 11:18 PM
  4. masiankin's Avatar
    I also have exactly the same issue. After updating my device a week ago to current available OS by my carrier Swisscom to OS
    manually disconnecting 4g in mobile data settings helps to solve wifi drops.
    07-03-15 04:16 AM
  5. steinercat's Avatar
    same here. i thought it was a BETA OS issue, but apparently not.

    AT&T Classic / .2339
    07-03-15 05:58 AM
  6. Kody Holt's Avatar
    my passport randomly drops wifi sometimes during usage. usually doesnt last long but it's still annoying
    07-04-15 12:56 PM
  7. Emaderton3's Avatar
    Seems like a pervasive OS problem from the root.

    Posted via CB10
    07-04-15 04:49 PM
  8. Emaderton3's Avatar
    Ugh, my problem has returned, and toggling data on and off is not fixing the problem (which also coincides with the 10.3.2 update).

    Posted via CB10
    07-10-15 07:34 AM

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