1. James Brown27's Avatar
    I recently bought a used Blackberry from a commercial company that upgraded all their company devices and I lost the paperwork with all the information like the blackberry id and password. So I had a friend who said he knew what he was doing help me reset the device and wipe the anti-theft info associated with the phone and the phone got wiped but its still locked to the old blackberry id and password and the company i bought the phone from has no backed up records of the information they originally gave me. Is there anything i can do? My blackberry 10 is locked in the set up screen prompting for the ID and password and i have neither.
    01-06-17 01:53 AM
  2. Richard Buckley's Avatar
    You have gotten yourself in the same position someone who has stolen a phone would be in. No, I don't believe that there is anything you can do without the BBID and password.

    LeapSTR100-2/10.3.3.2163
    01-06-17 03:58 AM
  3. Fool Guy's Avatar
    Nothing can be done unless you have at least the associated mail ID.
    With this you can use Forgot Password option but for that the company must have access to that mail id.
    BTW before resetting didn't you noticed the assigned ID with phone.
    01-06-17 07:03 AM

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