[Josh Ponte]

Hey guys,
I'm new to the fourms and i was wondering if i was the only one experiencing the issue of my BB Z10 STL100-3 running OS 10.1.0.273 not being able to connect to my pc making it so I cant back it up, or reformat it. I have tried everything from battery pulls and enabling mass storage mode, to re installing link and restarting my computer. I can connect via wi-fi but those features are limited and not nearly as fast as a direct usb cord... Please help as i dont know what else to try.

[Sadsfan]

I had the same problem and I solved it by wiping my Z10 and starting again. Works fine now!

[Josh Ponte]

Was there anyway to back it up via BB ID or anything, or did you just have to start fresh?

[Sadsfan]

Backed pictures, music and data etc to box. I had already got my contacts and other data saved on a sd card as I did the device switch option from my 9900. I had to reload apps which was a pain and set up all my accounts but it was worth it in the end.

[Josh Ponte]

I tried wiping my phone and it still doesnt work. Does anyone else have any other suggestions? I cant even get my DDPB to recognize my my z10 anymore.