09-16-15 02:32 PM
39 12
tools
  1. BeetrootJulip's Avatar
    Now, I know that most people would be happy with this, but when I click Delete on a Gmail in Hub, it actually DELETES (moves it to Trash). When connected to Gmail via IMAP, Delete is actually supposed to Archive (and the items should still appear in All Mail):

    https://support.google.com/mail/answer/78755?hl=en

    Many people would prefer that Delete actually delete (move to trash), and in fact, here on CB, they posted how to change the settings in Gmail to accomplish this:

    How to prevent deleted Gmail messages from archiving when synced using IMAP | CrackBerry.com

    However, I use Gmail's Archive feature, and I would prefer to archive emails that I don't want (rather than delete). I have NOT changed my settings per the CB instructions above, so using the Delete button in Hub should Archive the Gmail. However, it is actually deleting.

    So the question is: How do I archive my Gmail rather than deleting (moving to Trash).

    Sorry if this was convoluted.

    Edited to add: This only started in the past few days. Up until a few days ago, the deleting Gmail in Hub archived it properly.

    Thanks!
    06-16-15 08:30 AM
  2. Kris Simundson's Avatar
    could be that google changed the way 3rd parties manage gmail?

    have you checked your actual gmail settings online to make sure nothing is wonky there?
    06-16-15 08:45 AM
  3. TheBond's Avatar
    I think you should double check your Gmail settings from computer.
    I specifically want to delete emails on Gmail, i.e move them to the Trash.

    My settings are as follows.

    Delete Is Actually Deleting Gmail!-img_20150616_225147_edit1.png

    Posted via CB10 using PassportSQW100-1/10.3.1.2576
    Kris Simundson and Ecm like this.
    06-16-15 08:55 AM
  4. Technarch's Avatar
    Pretty sure this is a 10.3.2 thing because I haven't changed my server side settings since 10.2.1 and with that one I had to do a move to the trash manually. Load 10.3.2 as a clean install and it works. Mind you, I think it still needs to sync and I haven't tested how long the sync takes in both directions. This is still positive.

    If you want to archive you can always move to all mail folder.

    Posted via CB10
    06-16-15 09:30 AM
  5. Ecm's Avatar
    OP,

    Did you by chance update to a new OS about the time you noticed the change in delete behaviour?
    SaraVibes likes this.
    06-16-15 09:30 AM
  6. BeetrootJulip's Avatar
    I think you should double check your Gmail settings from computer.
    I specifically want to delete emails on Gmail, i.e move them to the Trash.

    My settings are as follows.

    Click image for larger version. 

Name:	IMG_20150616_225147_edit1.png 
Views:	2117 
Size:	128.3 KB 
ID:	357861

    Posted via CB10 using PassportSQW100-1/10.3.1.2576
    I specifically addressed this in my OP. My settings are set to the defaults: Auto-Expunge ON and Archive the message (default). Hence my confusion about why it's deleting rather than archiving.
    06-16-15 10:06 AM
  7. BeetrootJulip's Avatar
    OP,

    Did you by chance update to a new OS about the time you noticed the change in delete behaviour?
    Perhaps it was the 10.3.2 update. Don't understand why BB IMAP is behaving differently with Gmail than any other IMAP client now.
    SaraVibes likes this.
    06-16-15 10:07 AM
  8. BeetrootJulip's Avatar
    The question remains: Now, how can I archive (rather than delete) my Gmails from my BB device?
    06-16-15 10:07 AM
  9. Technarch's Avatar
    Select the emails and move them.

    Posted via CB10
    06-16-15 12:39 PM
  10. BeetrootJulip's Avatar
    Select the emails and move them.

    Posted via CB10
    To where? There is no folder called Archive.
    06-16-15 12:57 PM
  11. Technarch's Avatar
    "All Mail"

    Posted via CB10
    06-16-15 02:11 PM
  12. SaraVibes's Avatar
    Perhaps it was the 10.3.2 update. Don't understand why BB IMAP is behaving differently with Gmail than any other IMAP client now.
    this is happening to me!
    it incoming emails and texts
    06-16-15 08:21 PM
  13. BeetrootJulip's Avatar
    "All Mail"

    Posted via CB10
    No. All Mail is no longer available in Hub, even though it is turned on to sync in Gmail Web settings.



    Posted via CB10
    06-16-15 09:18 PM
  14. BeetrootJulip's Avatar
    No one knows how to Archive Gmail?
    06-17-15 06:36 AM
  15. Technarch's Avatar
    Offhand without testing no, but I will give you a ghetto workaround.

    In the account settings folders to sync, folder mapping. Trash is currently mapped to trash.

    Make a folder and call it My Archive or something and map Trash to My Archive. Then I guess it will move stuff there on delete.


    Posted via CB10
    06-17-15 09:59 AM
  16. james-007's Avatar
    I think you should double check your Gmail settings from computer.
    I specifically want to delete emails on Gmail, i.e move them to the Trash.

    My settings are as follows.

    Click image for larger version. 

Name:	IMG_20150616_225147_edit1.png 
Views:	2117 
Size:	128.3 KB 
ID:	357861

    Posted via CB10 using PassportSQW100-1/10.3.1.2576
    Weird my setting are the opposite and my Gmail is Archiving when I want it to delete item. It doesn't matter what setting I choose the behavior is exactly the same, that is it archives when I delete a message from BlackBerry.

    Posted via CB10
    SaraVibes likes this.
    06-17-15 10:12 AM
  17. ankitchahal's Avatar
    I am also having same issues with gmail it deletes email and send it to trash rather than sending to archive. I think its after update because earlier it didn't use to do this. I dont know whether it was 10.3.2.680 or latest I did to 10.3.2.2204.

    Posted via my awesome Passport
    06-17-15 10:35 AM
  18. ankitchahal's Avatar
    I don't understand why would BlackBerry change that system or Google did but someone did change something somewhere.

    Posted via my awesome Passport
    06-17-15 10:36 AM
  19. SaraVibes's Avatar
    What is the answer for this?

    I'm missing emails and texts!
    06-17-15 11:39 AM
  20. TheBond's Avatar
    Weird my setting are the opposite and my Gmail is Archiving when I want it to delete item. It doesn't matter what setting I choose the behavior is exactly the same, that is it archives when I delete a message from BlackBerry.

    Posted via CB10
    If your settings are opposite, then you're good. The opposite means your emails should archive.

    Posted via CB10 using PassportSQW100-1/10.3.1.2576
    06-17-15 05:13 PM
  21. TheBond's Avatar
    I specifically addressed this in my OP. My settings are set to the defaults: Auto-Expunge ON and Archive the message (default). Hence my confusion about why it's deleting rather than archiving.
    Can you try setting Auto-Expunge Off and change the later behaviour to Archive the Email rather than Move it to trash and check whether it behaves any differently

    Posted via CB10 using PassportSQW100-1/10.3.1.2576
    06-17-15 05:14 PM
  22. BeetrootJulip's Avatar
    Can you try setting Auto-Expunge Off and change the later behaviour to Archive the Email rather than Move it to trash and check whether it behaves any differently

    Posted via CB10 using PassportSQW100-1/10.3.1.2576
    It was set to Archive, the default. I can try Auti-Expunge Off, but I actually think this is fixed!

    Standby...

    Posted via CB10
    06-17-15 05:50 PM
  23. BeetrootJulip's Avatar
    Yup. It's fixed. Was probably a Gmail IMAP problem that they fixed. No way BlackBerry fixes anything that fast.

    Posted via CB10
    06-17-15 06:03 PM
  24. Technarch's Avatar
    Aw. I hope not. I wanted delete to work. I will test later.

    Posted via CB10
    06-17-15 06:05 PM
  25. BeetrootJulip's Avatar
    Aw. I hope not. I wanted delete to work. I will test later.

    Posted via CB10
    Delete will work. Just change the settings located in the CB link in my OP. The default should be to archive, which it's back to being. That's best for me.

    Posted via CB10
    06-18-15 07:33 AM
39 12

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