1. dehdude's Avatar
    Looking for help about dead device
    I been so positive on BB but this really leaves me sour on the device.

    I am seeing nothing on screen at all.

    Z10 -STL2 won't boot after charging all night, nothing OS level changed before bed.
    The LED has code 1 short flash then 1 long flash if battery removed or holding power key.
    If regular power on, one long led red light.

    Not recognized by computer (link updated)
    I removed SIM and MicroSD, no change.
    Swapped battery as well.

    Was an update pushed out? Can't see that breaking it like this.
    What kind of HW issue should I expect with this.
    I am using an older bb curve charger which has not changed in over a year.

    Any ideas?
    06-26-15 01:22 PM
  2. Yass85's Avatar

    Reload the os.

    If the phone isn't recognized on the usb port don't give up. It will work.

    Download a full os autoloader and do it from scratch.
    Don't use BlackBerry link.

    Your phone is not dead.

    Posted via CB10
    rhoric likes this.
    06-26-15 02:06 PM
  3. dehdude's Avatar
    Thanks for the advice however it hangs at "Connecting to Bootrom"
    Guess its done..
    Anybody offer me some closure as to why this happened :P.
    06-26-15 07:21 PM
  4. ExplicitPromo's Avatar
    Try this. Hold power and volume up, light will go solid then go out. Release buttons when light goes out and after a few seconds u might see the white BlackBerry words. I hope so for you anyway but this worked on a couple z10's I have had brought to me that after an update, I think, now do this when restarted or when the battery dies

    Hope it helps
    06-28-15 01:15 PM
  5. j_the_p's Avatar
    Sorry to tell you, but...it's a goner.

    I had 2 of them get bricked after the 10.3.1 update. Exact same behaviour as yours except I got a blue screen on both before they kicked the bucket. It's extremely disappointing.

    Posted via my (temporary) BlackBerry Classic
    06-28-15 05:50 PM
  6. russworman's Avatar
    Try removing the battery while it says connecting to boot rom and then reinstall it

    Posted via CB10
    06-28-15 06:17 PM
  7. tvst28's Avatar
    As far as I know, OP, the phone's a goner. The same happened to my Z10 back in early Nov. I felt bad that even with all the care that I took of it, it went kaput in just over 18 months. You can only feel so bad because it's mostly about luck at that point; so many Z10 owners still have their devices from launch day still going good.

    I used that opportunity to get a Passport and haven't looked back since. If you're willing to wait it out till the slider comes out, I would personally suggest getting a used Z30 or something for now. Wipe it down hard with some disinfectant though.

    Via CB10 on this beast they call the Passport
    06-28-15 07:29 PM

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