1. onlyoneromeo's Avatar
    I have both a z10 and z30. I hope back between the two by just switching sim cards. But today I wanted to do an experiment using bbm video which I understand is only available from BlackBerry to BlackBerry device. So I tried to create a new blackberry id on the z10 and it changed the Id on both devices! So my question is: do I have to do a device reset on the z10 and register my new device id from scratch?

    Posted via CB10
    08-24-14 11:52 AM
  2. jaydee5799's Avatar
    Changing your BBID in settings doesn't work?
    08-24-14 11:54 AM
  3. Gatmyer's Avatar
    Did you set up the new BBID with a new e-mail address? You would need to do this.
    08-24-14 11:55 AM
  4. onlyoneromeo's Avatar
    Yes I used a new email address and it changed it on both devices. I thought I'd be able to just use another email and it would differentiate it as another account. Guess not lol. I was hoping not to have to clean wipe the device again. Ugh

    Posted via CB10
    08-24-14 12:04 PM
  5. robsteve's Avatar
    You need to security wipe the phone that you want to setup a new BlackBerryID on.

    You were just changing the email associated with your existing BlackBerryID and this was propagating to all devices on that same BlackBerryID.

    When you setup the new BlackBerryID, you have to use an email address that is not used on an existing BlackBerryID.

    Posted via CB10
    08-24-14 01:59 PM
  6. onlyoneromeo's Avatar
    Thanx rob steve. It kind of sux that you have to go thru such extremes to do that. Ugh

    Posted via CB10
    08-24-14 10:47 PM

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