[sunilvedula]

From today morning Z3 has been acting funny. It was not updating mails hence I restarted. After restart I observed that the entire HUB was empty except for one mail account. I opened Facebook and then it appeared in HUB. Then I tried with my other mail account but nothing happened. Then I restarted again this time all accounts have come back but all my settings git distorted. There were no more folders. Any idea why it happened

Posted via CB10

[ronfc]

You may have to reload the device's OS. The following procedure will delete all data and applications on the BlackBerry device. If possible, back up the data prior to performing the procedure. For information on how to back up data from the BlackBerry 10 smartphone, please go to this link. Before proceeding, download and install (or update to) the latest version of BlackBerry Link found at BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US.


1. Open BlackBerry Link.
2. Ensure the computer is connected to the Internet.
3. Power off the BlackBerry 10 smartphone.
4. Connect the device to the computer via the USB cable.
5. Under the Devices heading, click the device name when it is displayed.
6. Click Preferences at the top-right.
7. On the left, click Reload Device Software.
8. Click the Reload button.
9. Click OK to confirm.