1. sunilvedula's Avatar
    From today morning Z3 has been acting funny. It was not updating mails hence I restarted. After restart I observed that the entire HUB was empty except for one mail account. I opened Facebook and then it appeared in HUB. Then I tried with my other mail account but nothing happened. Then I restarted again this time all accounts have come back but all my settings git distorted. There were no more folders. Any idea why it happened

    Posted via CB10
    01-17-15 12:25 AM
  2. ronfc's Avatar
    You may have to reload the device's OS. The following procedure will delete all data and applications on the BlackBerry device. If possible, back up the data prior to performing the procedure. For information on how to back up data from the BlackBerry 10 smartphone, please go to this link. Before proceeding, download and install (or update to) the latest version of BlackBerry Link found at BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US.

    1. Open BlackBerry Link.
    2. Ensure the computer is connected to the Internet.
    3. Power off the BlackBerry 10 smartphone.
    4. Connect the device to the computer via the USB cable.
    5. Under the Devices heading, click the device name when it is displayed.
    6. Click Preferences at the top-right.
    7. On the left, click Reload Device Software.
    8. Click the Reload button.
    9. Click OK to confirm.
    01-17-15 01:39 AM

Similar Threads

  1. Anyone in the medical field using a Classic?
    By OT16 in forum BlackBerry Classic
    Replies: 2
    Last Post: 01-21-15, 12:40 PM
  2. Z3 and z10
    By girinath in forum BlackBerry Z3
    Replies: 8
    Last Post: 01-19-15, 09:18 AM
  3. BBM Emoticons, join in!
    By MrGlenn in forum General BBM Chat
    Replies: 1
    Last Post: 01-17-15, 06:15 PM
  4. .apk files in BlackBerry downloads folder
    By 2gwm in forum BlackBerry Passport
    Replies: 2
    Last Post: 01-17-15, 01:51 AM
  5. Facebook no longer showing up in my Hub
    By LadyMercer in forum BlackBerry 10 OS
    Replies: 2
    Last Post: 01-16-15, 06:00 PM