1. JamesDee55's Avatar
    I have noticed for the last month or so, when I go into settings on my Z10, and select check for software updates, I just getting a spinning circle that fails to ever connect.
    This at least used to work before where it would say , software is up to date.. But lately wont connect anymore.
    Anyone else can confirm this on their BB 10 phone ?
    01-09-16 09:17 AM
  2. sridutt lanka's Avatar
    Check your network connection or try restarting the device if that doesn't solve the issue back up your stuff and factory reset the device. That might solve the issue. If that doesn't work either go to your nearest blackberry service station as z10 is a really good phone. Best of luck.

    Posted via CB10
    01-09-16 11:09 AM
  3. Romed's Avatar
    Check software update using WiFi connection. If you use mobile data make sure your device is connected to BlackBerry server.

    Posted via CB10
    01-09-16 11:27 AM
  4. JamesDee55's Avatar
    I have tried all that.. No one that has replied has actually verified it works for them... If some one can verify if works okay for them , that would be appreciated. As I say this used to work, and no longer connects using any method.
    01-09-16 12:02 PM
  5. misterabrasive's Avatar
    It works just fine for me. Just tried it. Circle spins for about 10 seconds, just like it always does. Then says that you have the latest software.

    Posted from my Verizon Z10
    01-09-16 02:43 PM
  6. Sir Reaper's Avatar
    Works for me as well, spins for a short while then says I have the latest available update for my device.


    Why BlackBerry? Because I can!
    01-10-16 01:59 PM
  7. Tom Skoropad's Avatar
    Hard reboot your device. Then try again.

    Posted from my  Zed 10 via CB10
    01-10-16 06:13 PM

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