09-16-13 12:47 PM
36 12
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  1. bbm10z's Avatar
    Cant seem to turn on the "Allow BBM calls over mobile networks" on my Z10???
    The option seems to be locked?

    Cant seem to turn on the "Allow BBM calls over mobile networks"  on my Z10??? :mad:-img_00000023.jpg
    02-05-13 05:10 PM
  2. MattUK's Avatar
    Sounds like the carrier may have blocked it
    Spawn12 likes this.
    02-05-13 05:40 PM
  3. iN8ter's Avatar
    You sound surprised. Carriers have been doing this for, literally, years now.

    All of AT&T's Android phones have Google Talk VoIP/Video Calling locked to WiFi, for example. Apparently, only Apple users are allowed to use these things without loading up a third party program.
    02-05-13 05:40 PM
  4. dcbo89's Avatar
    What carrier are you with?
    02-05-13 07:24 PM
  5. bbm10z's Avatar
    I have it on AT&T
    02-06-13 02:14 AM
  6. austriker's Avatar
    I have it on AT&T
    Uh oh thanks for sharing. Looks like the carriers continuing to ruin lives for us all.

    Is it att in the us? Which model phone did you get and from where?
    02-06-13 02:17 AM
  7. dcbo89's Avatar
    I have it on AT&T
    Uhm, which carrier did you buy it from? The carrier you bought it from is the one that would have locked it I think.
    02-06-13 02:22 AM
  8. The Me's Avatar
    American carriers still don't sell BB10, so no. Either hss an unlocked one from a Canadian/UK carrier or got it from the 30th event.
    02-06-13 02:38 AM
  9. phylez's Avatar
    too bad you can't get the phones straight from the source. i'd guess that there would be no locked features. i'd pay full price straight from BBRY than the discounted carrier contract version. you were eventually able to buy the playbook direct so hopefully we'll see this in the future.

    if you delete the vendor files (assuming that's possinble), could you enable that feature?
    austriker likes this.
    02-06-13 02:58 AM
  10. bbm10z's Avatar
    I have it on the US At&t . I got the phone from the 30th event.
    02-06-13 08:41 AM
  11. cjcampbell's Avatar
    talk to your carrier. Mine is fine and allowed and was so right out of the box.
    02-06-13 09:01 AM
  12. bbm10z's Avatar
    talk to your carrier. Mine is fine and allowed and was so right out of the box.
    Do you have your phone on AT&T? I called them up before and they said that they dont have the stocking codes for the phone yet so they cant update the phone into there system.
    Also, do you have OS 10.0.9.2372 and whats your phone model (STL100-3) ?
    02-06-13 09:34 AM
  13. cjcampbell's Avatar
    Do you have your phone on AT&T? I called them up before and they said that they dont have the stocking codes for the phone yet so they cant update the phone into there system.
    Also, do you have OS 10.0.9.2372 and whats your phone model (STL100-3) ?
    No, I'm not on AT&T but you did the right thing... you called the carrier and got your answer as to why it's not working yet.
    02-06-13 09:43 AM
  14. medic3160's Avatar
    Hey, I also got my phone direct from BlackBerry at the event on the 30th and I'm on att. Checked with blackberry support and they confirmed that att is blocking this feature. The story you got from att about not having the codes for the phone yet is bs. Don't you just love these "Unlimited" data plans?
    02-06-13 11:25 AM
  15. bbm10z's Avatar
    Hey, I also got my phone direct from BlackBerry at the event on the 30th and I'm on att. Checked with blackberry support and they confirmed that att is blocking this feature. The story you got from att about not having the codes for the phone yet is bs. Don't you just love these "Unlimited" data plans?
    I really hope they change their minds about blocking it
    Last edited by bbm10z; 02-14-13 at 11:10 AM.
    02-06-13 11:51 AM
  16. bbm10z's Avatar
    Fixed did the OS reload from the blackberry.com/update and now it works flawlessly
    02-14-13 11:10 AM
  17. GrahamGrey's Avatar
    hmmm... got the latest OS update... still locked out from "Allow BBM calls over mobile networks" - my contacts that do have BBM video (Z10s btw) don't even show up in my Contacts List filter -- Video Chat Contacts. (carrier is Rogers)
    03-15-13 01:16 PM
  18. BB.Forever's Avatar
    I'm on Rogers and it works no problem. Latest OS.

    Posted via CB10
    03-15-13 02:24 PM
  19. Spawn12's Avatar
    hmmm... got the latest OS update... still locked out from "Allow BBM calls over mobile networks" - my contacts that do have BBM video (Z10s btw) don't even show up in my Contacts List filter -- Video Chat Contacts. (carrier is Rogers)
    Might need to talk to Rogers and find out why, it could be your data plan isnt compatible with BBM calls.
    03-15-13 02:29 PM
  20. big samm's Avatar
    Im on Rogers and can confirm that i can do bbm calls via 4g/lte Must be the carrier who's blocking it... att im not surprised at all its normal procedure...

    Cant seem to turn on the "Allow BBM calls over mobile networks"  on my Z10??? :mad:-img_00000052.png

    Posted via CB10
    03-15-13 08:02 PM
  21. n9qzd's Avatar
    I'm on AT&T This feature initial worked. As of late, it's blocked.

    Posted via CB10
    03-16-13 12:39 AM
  22. Amit Oberoi's Avatar
    Guys the feature is not locked on my phone, but I can make a bbm video call only when I am on wifi, irrespective of the settings, and I van receive calls on both wifi and mobile network. When on mobile network, the button on the top right for video chat is grayed out and if i tap on it it says this contact is not available for video chat. And immediately if I connect to wifi and try again I can make the video call.
    Any ideas pls.

    Posted via CB10
    03-18-13 08:57 PM
  23. n9qzd's Avatar
    Today I switched from AT&T to T-Mobile and my BBM problems went away.

    Posted via CB10
    03-18-13 10:33 PM
  24. Amit Oberoi's Avatar
    Guys the feature is not locked on my phone, but I can make a bbm video call only when I am on wifi, irrespective of the settings, and I van receive calls on both wifi and mobile network. When on mobile network, the button on the top right for video chat is grayed out and if i tap on it it says this contact is not available for video chat. And immediately if I connect to wifi and try again I can make the video call.
    Any ideas pls.

    Posted via CB10
    Strangely I am now able to make bbm video call when on mobile network.

    Posted via CB10
    03-19-13 07:50 AM
  25. Xopher's Avatar
    Isn't this something that depends on which AT&T plan you have?

    Posted via CB10
    03-19-13 08:22 AM
36 12

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