1. neouae's Avatar
    I got a replacement Q10 from work and switched Z10 to Q10.
    But during restore, Q10 always restarts when it reach to 200 to 400k of data, and BlackBerry Link give an error "Restore did not complete" "there could be a problem with the device connection during the restore verify that the device is turned on and connected"
    I tried to just restore settings/media/apps data, but nothing works. it always restart.
    the only thing i am interested in restoring is the password file from password keeper and sms/txt messages.

    I backed up all the Q10, factory reset and tried again, still doesn't work.

    Restored the last Q10 backup, worked fine. So connection is not the issue.

    Any help from an expert please
    10-30-13 08:34 AM
  2. qbnkelt's Avatar
    Hi! Welcome to CB!!!

    I see that you posted this almost 24 hours ago and was checking in to see if you got it going. If not I'll flag it.
    10-31-13 03:02 AM

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