[sereabogdan]

hi when i try to reload my q10 device via blackberry link i get the message "there are no blackberry device software updates available. how do i fix that.

[hamsterwheel]

What OS are you trying to reload? You will probably need to use an autoloader http://forums.crackberry.com/bb10-le...loader-927076/

[sereabogdan]

What OS are you trying to reload? You will probably need to use an autoloader http://forums.crackberry.com/bb10-le...loader-927076/

im trying to reload 10.2.1.3253

[sedalia066]

You are seeing Link at work for an official OS. If you have the latest official for your carrier you will not see a message about a new OS. Try the link hamsterwheel offered and use an autoloader if you are comfortable. Or search the forums for an autoloader for the OS you wish to reload.

http://forums.crackberry.com/bb10-le...evices-946094/ for autoloaders and full instructions. Pretty simple process. If you are going to that much trouble you may want to consider a 10.3 OS under the same process.

[sereabogdan]

You are seeing Link at work for an official OS. If you have the latest official for your carrier you will not see a message about a new OS. Try the link hamsterwheel offered and use an autoloader if you are comfortable. Or search the forums for an autoloader for the OS you wish to reload.

http://forums.crackberry.com/bb10-le...evices-946094/ for autoloaders and full instructions. Pretty simple process. If you are going to that much trouble you may want to consider a 10.3 OS under the same process.

thank you for your answer. is it possible that after i downgrade to an older OS via autoloader, my blackberry link reload would work ?

[blueyestm]

you mean you tried to restore your info from a higher build? That won't work

[sedalia066]

thank you for your answer. is it possible that after i downgrade to an older OS via autoloader, my blackberry link reload would work ?

Yes, that should be the case.

[sereabogdan]

Yes, that should be the case.

ok so i used the 10.1 autoloader for downgrade and i still get that "there are no blackberry device software updates available" message from blackberry link.

[blueyestm]

just get an autoloader and load it to the phone

[sereabogdan]

http://oi41.tinypic.com/2q24h2c.jpg
this is the message i keep getting via blackberry link when i try to reload. i already used an autoloader but that didnt fix my battery drain issue. some people pointed that reloading the software via blackberry link fixed that problem. this is why i want to reload and not use an autoloader.
please help !

[sereabogdan]

up!

[Joshu42]

You can always do a "soft brick" and then use Link... Search the forum for "soft brick" if you like, but I can't recommend this procedure.
The better is to search for the autoloader version you would like...

[sereabogdan]

I decided to go with the soft brick method. my phone is now bricked, i open blackberry link my phone is shown as connected(but i also get the message cannot communicate with the device) , i press reload but when the process is starting i get the error.
"blackberry link could not update your software. verify that you are connected to the internet"

[Joshu42]

So verify your internet connection and don't forget to open your firewall for BlackBerry Link.

[derkposner]

Is blackberry link maybe being firewalled? Any firewall or security programs such as avg, norton etc. You could try disabling those even the one built into windows because based on your reply blackberry link can't get on the Internet. If that doesn't work uninstall completely and reinstall blackberry link. Just a couple thoughts.

Posted via CB10

[sereabogdan]

i have firewall disabled, i even tried on another computer. same error
i also have an internet connection on both computers

[derkposner]

Have you tried using sachesi?

Posted via CB10

[sereabogdan]

no.. ill try now

[derkposner]

There is a thread on this site that has the codes you have to enter to get the version you want to download to your computer. Which model do you have?

Posted via CB10

[sereabogdan]

There is a thread on this site that has the codes you have to enter to get the version you want to download to your computer. Which model do you have?

Posted via CB10

i downloaded sachesi 1.9.0 entered the codes for q10 sqn - 3 and now im installing the folder 10.2.2.932. will post back soon

[sereabogdan]

And btw, im Orange Romania, their last os is like 10.2.1.3532. is it wrong if i install 10.2.2.932 via sachesi?

[Joshu42]

No and yes. Carrier can apply updates. Stay on the last version for yours.
By the way, you have an issue with BlackBerry Link. And a firewall is up, probably the Windows default one. You will have to correct this
And, last but not least, Sachesi is just a tool to make an autoloader. Well, it's usefull for backup also, but for you, it's the same thing that to find the correct autoloader.

[sereabogdan]

My firewall is off.. i updated to 10.2.2 via sachesi . will let it 1 day to see if my battery drain gets solved.

[sereabogdan]

1 day after the update via sachesi, my battery is still heated and is still draining in 6,7 hours even on standby with everything off.

[Joshu42]

1 day after the update via sachesi, my battery is still heated and is still draining in 6,7 hours even on standby with everything off.

Do a follow-up on the other thread you started. It's off-topic here. And add screenshots of your Device Monitor By the way, after the autoloader, did you do a restore from backup ? Because it's forbidden in your case