1. mwangi david1's Avatar
    My picture app not opening,cant acces my pic unless through file manager,I hve tried to dowload gallery app,still not working.kindly assist
    04-29-20 05:46 PM
  2. conite's Avatar
    My picture app not opening,cant acces my pic unless through file manager,I hve tried to dowload gallery app,still not working.kindly assist
    Any chance you installed some kind of developer-only OS on your device?

    Which device and variant do you have?
    04-30-20 11:18 AM
  3. mwangi david1's Avatar
    Am using blackberry Q10 device,No I have not installed any developer only OS
    04-30-20 11:36 AM
  4. conite's Avatar
    Am using blackberry Q10 device,No I have not installed any developer only OS
    What happens when you try to run the Pictures app then?
    04-30-20 01:09 PM
  5. mwangi david1's Avatar
    Nothing happens,you just touch the app,and nothing hapens,but all other apps working perfectly
    04-30-20 03:21 PM
  6. conite's Avatar
    Nothing happens,you just touch the app,and nothing hapens,but all other apps working perfectly
    Try removing your SD card and see if it will open.
    04-30-20 03:38 PM
  7. mwangi david1's Avatar
    Am not using one and if I insert one still it will not open
    04-30-20 03:41 PM
  8. conite's Avatar
    Am not using one and if I insert one still it will not open
    Time for a security wipe or a clean install with an autoloader. There is something corrupted in the OS.
    04-30-20 05:31 PM
  9. mh1983's Avatar
    My picture app not opening,cant acces my pic unless through file manager,I hve tried to dowload gallery app,still not working.kindly assist
    Did you try a hard reboot? hold vol up and down. You'll see a screenshot capture notice. Continue to hold until the screen goes black and the BlackBerry logo appears. That might clear up the issue. I'd certainly try that before doing an autoloader fresh install.
    04-30-20 06:30 PM
  10. mwangi david1's Avatar
    I think it's time for security wipe,

    Yes I have tried the hard reboot option,still not working

    Kindly advise me on how I can back up my pictures and videos,i dont want to loose them
    Last edited by BergerKing; 05-01-20 at 03:22 AM.
    05-01-20 02:32 AM
  11. conite's Avatar
    I think it's time for security wipe,

    Yes I have tried the hard reboot option,still not working

    Kindly advise me on how I can back up my pictures and videos,i dont want to loose them
    Easiest way would be to copy them over to an SD card.

    Or you can plug the phone into a computer and copy files over USB.
    05-01-20 07:39 AM
  12. mwangi david1's Avatar
    I did a security wipe and now the photo app completely disaapeared
    05-01-20 07:16 PM
  13. conite's Avatar
    I did a security wipe and now the photo app completely disaapeared
    What is your OS build?
    05-01-20 09:42 PM
  14. mwangi david1's Avatar
    Build I'd 903214


    Blackberry 10
    05-02-20 03:14 AM
  15. m3ach's Avatar
    Build I'd 903214


    Blackberry 10
    That number is not a BB10 operating system number.

    Have a look in settings, about, drop down to the OS category and let us know the OS Version number. It should be something like 10.3.3.3216.
    05-02-20 05:25 AM
  16. m3ach's Avatar
    Just another question, what phone do you have?

    Edit: sorry ignore this I’ve just noticed you are using a Q10!
    05-02-20 05:27 AM
  17. mwangi david1's Avatar
    Os 10.3.3.2205
    05-02-20 05:43 AM
  18. m3ach's Avatar
    Os 10.3.3.2205
    download the autoloader for your Q10 to a PC from this link

    https://mega.nz/folder/ERomDKaT#YYXw.../file/MFRxRaQD

    once you have downloaded it unzip the file using 7 zip and connect your phone by USB cable to the PC and run the .exe file. Your phone will be wiped in the process so make sure it's backed up before doing this.
    Last edited by m3ach; 05-02-20 at 06:48 AM.
    05-02-20 06:25 AM

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