Help with OS 10.2 to 10.3 disaster on a Z10...
Hello, I'm a two year user of the Z10 from Verizon Wireless. On 7/8/15 a BB alarm alerted me to a �mandatory� 10.3 OS upgrade. Clicked download, and after many days (24 hours to get past 98%, then 99%, multiple tries, only to hang, multiple calls to BB Tech Support)� it took until 7/14/15 to see the new 10.3 OS. However, when I did, I saw an entirely �new phone�; the only thing the 10.3 Z10 remembered was my security password to open the phone. All data, accounts, photos, Remember notes, files and folders structures, and a few APPs were all gone (or stripped of my settings), personalizations, etc. Used BB Link (after upgrading its version) and the Z10 then showed 1,550 Contacts (after the delay of building an index), yet the 10.2 Z10 had over 3,000 Contacts before the OS upgrade. A promised call back from BB Tech Support today did not occur today, 11 hours and counting. I�d like to know how the BB updating process should work (download, install, restart, yes, but details of what's happening and didn't happen), this in addition to answers to a list of specific questions. Not a game player, the Z10 was an important business tool. After hours of reading posts, it seems safe to say all my data, photos, etc, etc, is gone. Sure I can install from a backup (but that�s 4 months old� yes, my mistake!), yet how is it that everything is lost and my phone appears wiped? Tonight I purchased byebyeblackberry.com where I will detail what has happened and this apparent devastating lost of data and the lack of serious customer service.