1. mixmastermatt's Avatar
    My phone gives me bb10-0004 error and now i cant even recognize it in blackberry link to reload the original software. Any tips?
    11-15-14 06:52 PM
  2. Joshu42's Avatar
    It means "The currently installed radio software is not supported on the BlackBerry smartphone". Solution is simple enough, just use BlackBerry Link to reload the OS. Open it and go to Preferences. You will find the option. This option must work even if you don't see your phone connected.

    Second solution is to use the correct autoloader this time
    11-15-14 07:00 PM
  3. gangstaeckz's Avatar
    Use the proper autoloader and see what happens

    Z10STL100-3/10.3.1.1151 on Bell with Unlimited Data
    11-15-14 07:02 PM
  4. mixmastermatt's Avatar
    Ive tried both of these, and when it says its reloading the os it starts than hits an error and ends it
    11-15-14 07:13 PM
  5. Joshu42's Avatar
    Ive tried both of these, and when it says its reloading the os it starts than hits an error and ends it
    Which error ?
    11-15-14 07:28 PM
  6. mixmastermatt's Avatar
    " there was an error updating your software.... An error has occurred while downloading the BlackBerry Desktop Software. Please try again." ive tried redoing it about 10 times and no change unfortunetly
    11-15-14 07:35 PM
  7. nhanken's Avatar
    Have you downloaded the right autoloader? Run the appropriate autoloader, turn the phone off before connecting it to the computer (just like how you managed to install the wrong autoloader). That should fix the problem.

    " there was an error updating your software.... An error has occurred while downloading the BlackBerry Desktop Software. Please try again." ive tried redoing it about 10 times and no change unfortunetly


    Once you go black, you can't turn back! Posted via CB10
    11-15-14 07:40 PM
  8. mixmastermatt's Avatar
    Whenever I turn it off it just restarts than goes to the bberror.com/bb10-004 screen again. I tried loading the right autoloader and it says connecting to bootrom: but than never connects.
    11-15-14 07:48 PM
  9. nhanken's Avatar
    Weird. So when you turn off the phone, it goes and reboots itself rather than turning off completely? Have you pulled out the battery and leave it out for a few minutes before putting it back in without the phone turning itself on?

    Whenever I turn it off it just restarts than goes to the bberror.com/bb10-004 screen again. I tried loading the right autoloader and it says connecting to bootrom: but than never connects.


    Once you go black, you can't turn back! Posted via CB10
    11-15-14 08:43 PM
  10. mixmastermatt's Avatar
    It worked !! Thanks a lot you guys are awesome
    Carjackd and nhanken like this.
    11-15-14 09:13 PM
  11. Carjackd's Avatar
    It worked !! Thanks a lot you guys are awesome
    And I didn't even do anything!

    "Official International Accountant of the Peevishlicious Crew " via my Canadian Passport!!
    11-15-14 09:18 PM
  12. nhanken's Avatar
    Woot woot! Be careful next time and always download the appropriate OS for your Z10!

    It worked !! Thanks a lot you guys are awesome


    Once you go black, you can't turn back! Posted via CB10
    11-15-14 09:25 PM
  13. FMRMX's Avatar
    It worked !! Thanks a lot you guys are awesome
    How long did you leave the battery off before trying again to connect to bb-link?
    02-20-15 04:47 PM
  14. bharuch7282's Avatar
    keep battery off for couple of mins and you should be ok
    02-20-15 04:48 PM
  15. FMRMX's Avatar
    i leave it up to 30 minutes and every time i put it back (the battery) it instantly turns on, any idea how to turn it off? Considering it has the wrong OS intalled and it shows ...error bb10-0004
    02-20-15 06:37 PM

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