1. FF22's Avatar
    Sorry if this has been asked.

    I've been reading about 10.3.2.xxx where once installed you cannot go back to a regular 10.3.1.xxx OS due to what I'll term "BB Protect Protection". This new "protection" will prevent a thief or finder from wiping the phone and using it by merely installing an older OS such as a 10.3.1.xxxx version.

    My question is if an owner messes up and invokes the protection/lock/disabling of the phone can it be "fixed" by either BB or a carrier if the owner can prove it is their phone or they got it back after being initially lost or whatever? Can this "fail safe" protection be undone by contacting the higher ups at BB or carrier????

    Thanks in advance.
    06-03-15 05:15 PM
  2. tatail's Avatar
    All you have to do is login with your BlackBerry ID and that's it.
    06-03-15 05:21 PM
  3. MobileMadness002's Avatar
    BlackBerry protect can be enabled and disabled at the users discretion at any time. The only thing that cannot be done is reverting from 10.3.2.6XX to a lower OS. Eventually I can see BlackBerry forcing the OS update to accommodate US legislation.

    As for "fixed", there is nothing to fix as there is nothing to be fixed.
    06-03-15 07:24 PM
  4. mad_mdx's Avatar
    BlackBerry protect can be enabled and disabled at the users discretion at any time. The only thing that cannot be done is reverting from 10.3.2.6XX to a lower OS. Eventually I can see BlackBerry forcing the OS update to accommodate US legislation.

    As for "fixed", there is nothing to fix as there is nothing to be fixed.
    What happened in the US?
    And I think he's asking what if he forgot his bbid password.
    06-03-15 08:17 PM
  5. FF22's Avatar
    What happened in the US?
    And I think he's asking what if he forgot his bbid password.
    Forgot password for instance.

    Okay, the device is lost of stolen and you use BB Protect to lock it so that the OS cannot simply be reloaded. So you can just log in again to BB Protect and get it working again?
    06-03-15 10:02 PM
  6. conite's Avatar
    Forgot password for instance.

    Okay, the device is lost of stolen and you use BB Protect to lock it so that the OS cannot simply be reloaded. So you can just log in again to BB Protect and get it working again?
    If you are on 10.3.2 with BlackBerry Protect enabled, you need to type in your BlackBerry ID after the use of an autoloader or after doing a security wipe in order to unlock the device again.

    If you forgot your BlackBerry ID, your phone is now a coaster.

    Whether BlackBerry Protect is enabled or not, the blacklist will prevent you from downgrading to an OS prior to the new BlackBerry Protect implementation.

    Z30STA100-5/10.3.2.798
    Last edited by conite; 06-03-15 at 10:35 PM.
    MobileMadness002 likes this.
    06-03-15 10:12 PM
  7. rebroker2009's Avatar
    Did you lock yourself out F2?

    Blackberry Passport running 10.3.2.798
    06-03-15 10:32 PM
  8. peter0328's Avatar
    So can you connect to WiFi so the locked phone can accept the most recent BlackBerry ID password?

    Posted via CB10
    06-04-15 10:41 AM
  9. FF22's Avatar
    Did you lock yourself out F2?

    Blackberry Passport running 10.3.2.798
    No. At least, not yet. I just am/was trying to learn how it works. I'm still on 10.3.1.1784 and I've got a 3 week vacation coming up and have no intention of upgrading until it is over. Oh, yes, unless the IMPOSSIBLE happens and Verizon offers it!!!!!!!!!!!!!!
    06-04-15 05:48 PM

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