04-30-15 08:44 PM
36 12
tools
  1. inmobisoft's Avatar
    Dear all,

    First of all I'd like to thank the CrackBerry community for such a great support, we really appreciate it! I'd also like to thank each of you, who wrote emails to our support with bug reports and feature requests and for all your kind words about our apps.

    In the last week we encountered unexpectedly high number of complains about Camera++ app (sadly in reviews only). Therefore I'd like to clarify a bit what Camera++ is and what it's not.

    Here it's worth to mention that there are two completely different versions of Camera++ app, one v1.1.3 is available on all devices with OS 10.2.1 and above except Passport and Classic, the second one is v2.0.0 and is available for Passport only. Due to limitations of APIs on OS 10.2.1 the Camera++ v1.1.3 supports only Photo and Burst modes (video is not available yet, but not because of APIs limitations). v2.0.0 supports 4 capture modes - Photo, Burst, Snapshot and Manual (again video mode is in the works). Both versions support manual setting of ISO, EV offset, White balance, etc. But here is the catch - range of supported values and certain capabilities STRONGLY device model dependent. Few examples:

    manual ISO - most devices support manual control of ISO, but range is hardware dependent. For example Z10 models except Z10 STL100-1 support fixed list of values from 100 to 3200. In case of Z10 STL100-1, ISO goes from 100 to 1900.

    White balance - again, most devices support manual control of White balance, but some devices have larger range of supported values then the other.

    I should also point out that changes in ISO can lead to a completely different results on different devices. Again an example: on Z10 STL100-2 model changes in ISO are visible on the viewfinder, the image gets noisier, but also brighter. Completely different story with the Passport. After certain value of ISO, image of the viewfinder is not getting any brighter, but hardware starts to adjust the shutter speed (higher ISO usually mean faster shutter, except for a really poor lighting, when ISO of 3200 can still keep shutter at 1 sec). There is another device with a similar behavior, namely Z30. You can try to experiment with ISO to see the differences in shutter speed (Effetica Social or Pro can be used to see the EXIF info).

    Macro focusing is another area of misunderstanding. The macro mode is a built-in mode (hardware dependent) and may or may not give a priority to close objects during focusing. During my experiments on Z10 STL100-2 focus locks faster on close objects in macro mode compared to standard AF. On Passport it's equally slow. Why does it still exists in the list? Because camera hardware advertise it as supported and in some OS version BlackBerry may decide to actually use it

    One user has reported that he sees the dark lines in poor lighting when Macro mode is used. Just to clarify, those line will be present even in standard AF in certain conditions. And those conditions are rather familiar to most of you, namely when refresh rate of sensor differs enough from refresh rate of lighting (yes, some lighting has a non-continuous brightness, it's just our eyes can't see it. This is mostly happen with daylight tubes) or display device you're pointing to (monitor, TV, etc.). So, if you see the moving dark lines on your screen (usually horizontal), don't panic, your device is not necessary broken. Most probably refresh rate of your sensor (in given lighting conditions) differs enough from surrounding lighting or refresh rate of display you're pointing to.

    I also found that in last week too many people become too concerned about permissions (did I miss any security issue BlackBerry discovered?). Does anyone really expects a camera app to work without Camera permissions? Does anyone really expect the app to be able to save the captured image without Shared Files permission? Please, make sure that those two permissions are granted or you'll get half functioning (or not functioning) app. If you plan to geo tag your images, also enable Location permission. I also would like to make it clear, we DON'T use Internet permissions in our apps (the permission exists in general, but you won't get notification if app uses it. The only way to know it is to try to monitor the traffic when you use the app, or ask your fried-hacker to analyze if app tries to do any network connections).

    So let's make a list of what you CAN do in Camera++:

    - manually adjust ISO (list of values hardware dependent)
    - manually adjust White balance (list of values hardware dependent)
    - manually adjust EV offset (list of values hardware dependent)
    - manually adjust focus (on Passport changes are visible in real time, improvements for other devices is on its way)
    - manually adjust zoom (it's a digital zoom, so expect image degradation)
    - set flash mode (auto, always on, always off)
    - set timer that delays the image capture
    - set number of images that have to be taken
    - set delay between taken images (in case number of images greater than 1)
    - set output image resolution (list of values hardware dependent)
    - set output arbitrary folder for captured images
    - deactivate shutter sound (It's illegal to silence shutter sound in some countries, make sure you don't break the local law. In any case all responsibilities are on you )
    - activate grid
    - activate geo tagging for captured pictures
    - take EV bracketed series (currently BlackBerry Passport only)
    - take HDR (currently BlackBerry Passport only)

    What you CANNOT do at the moment with Camera++:
    - you cannot take video (working on it)
    - you cannot capture images in RAW format (working on it for those devices that support it)
    - you cannot take Panorama (still not sure what can be improved over built-in camera app panorama mode)
    - you don't have Time-Shift mode (offline will be added later)
    - your camera lens cannot be cleaned by the app (countless number of bad pictures were taken with dirty lens)
    - your protecting film cannot be removed by the app (some people forget to remove that film)

    In conclusion, I'd like to ask you to contact us first if you experience any issue with any of our apps. Our support usually replies withing 24 hours. In some cases solving the problem may take few email exchanges, but we always try to fix the issue. Some people first post a negative review and days later contact our support asking for help (in most cases problem solved right away). We're not exactly appreciate this order, especially in the light of latest changes in vetting policies of BlackBerry World. Please, let's make the collaboration between developers and users pleasant for both sides and improve BlackBerry experience together.

    If you have any questions, please, post them here or send to our support (bb.support@inmobisoft.com). I'll try to regularly check this thread. Thank you!

    With best wishes,
    I&N MobiSoft Team

    P.S. Special thanks to our competitors for their negative reviews on our apps, we extremely appreciate the time you spent and creativity you used to write them!
    Last edited by inmobisoft; 02-17-15 at 03:04 PM.
    02-11-15 04:09 PM
  2. DGreen02's Avatar
    Well I for one really enjoy your app, I'll write you a nice review. Sorry I should've done it already.

    Posted via CB10
    inmobisoft likes this.
    02-11-15 04:14 PM
  3. kb1234's Avatar
    Thanks for this post, puts it all into perspective, I just came back to blackberry by purchasing a good passport and I was most excited to try out this app!!

    Posted via CB10
    Gatmyer, inmobisoft and diegonei like this.
    02-11-15 04:22 PM
  4. Gatmyer's Avatar
    I laughed at the "this app will not clean your lense"

    I seriously enjoy your app though!

    Posted via CB10
    kbz1960 and inmobisoft like this.
    02-11-15 04:31 PM
  5. inmobisoft's Avatar
    thank you for your support
    02-12-15 05:33 AM
  6. JamesA Winsteadjr's Avatar
    My photos are better because of your app. I still have no idea what EV offset does, but photos I take look good when I change this setting.

    Thank you and more updates please.

    Posted via CB10
    02-12-15 08:18 AM
  7. inmobisoft's Avatar
    My photos are better because of your app. I still have no idea what EV offset does, but photos I take look good when I change this setting.

    Thank you and more updates please.

    Posted via CB10
    Hi, thank you

    In general if you set both ISO and Shutter Speed to Auto, camera automatically selects the right combination to make image correctly exposed (no or minimum over- and under- exposed areas in the image). In some cases this auto selection of optimal exposure is not what you want, for example you want to have image a little brighter or darker. That's were EV Offset become useful. You are basically telling to camera "Take your optimal value for exposure and move it higher (brighter image) or lower (darker image)".
    Gatmyer, ynaaaa and Rowan M like this.
    02-13-15 04:20 PM
  8. JamesA Winsteadjr's Avatar
    Thank you for explaining it.

    Posted via CB10
    02-13-15 05:28 PM
  9. jope28's Avatar
    Thanks for the info and great app.

    Frosty White Q10/10.3.1.2267 CB10 [Hopefully NOT Edited by admin to be fair lol. ]
    inmobisoft likes this.
    02-14-15 09:09 PM
  10. Umaima_B_Dia's Avatar
    I had been a silent subscriber to this thread, waiting to load my prepaid debit and purchase it. However, thanks to the developer, I received it in the giveaway and honestly, this app should be purchased by BlackBerry and turned into the stock camera app.
    inmobisoft likes this.
    02-14-15 09:29 PM
  11. prithvi64's Avatar
    Thanks for so well explaining about camera++, it is stimulating me to start using it again.

    Prithvi Z30 10.3.1.2267 thru CB10
    02-14-15 09:45 PM
  12. Rustybronco's Avatar
    02-14-15 09:53 PM
  13. inmobisoft's Avatar
    Thanks for so well explaining about camera++, it is stimulating me to start using it again.

    Prithvi Z30 10.3.1.2267 thru CB10
    It will be updated soon for OS 10.3.x for non-Passport devices with HDR and other capture modes. Unfortunately OS 10.2.1 Camera API doesn't provide much to have more capture modes
    jope28 likes this.
    02-15-15 03:00 PM
  14. non-vtec's Avatar
    Managed to get the promo code for camera++ yesterday....what a difference in photo quality....

    I'm not embarrassed to take photos anymore with my z30.

    Good stuff



    Posted via z30
    inmobisoft likes this.
    02-15-15 04:48 PM
  15. bb10_fan's Avatar
    Correction for BlackBerry Passport owners: EV Bracketing and HDR are now should be listed in CAN section and not in CANNOT.
    inmobisoft likes this.
    02-16-15 09:17 AM
  16. inmobisoft's Avatar
    Correction for BlackBerry Passport owners: EV Bracketing and HDR are now should be listed in CAN section and not in CANNOT.
    Thanks! I updated the first post
    bb10_fan likes this.
    02-17-15 03:04 PM
  17. tsi200's Avatar
    Left you a 5/5 review for this good app! Thanks and continue the good job


    Posted via CB10
    inmobisoft likes this.
    02-17-15 04:44 PM
  18. tsi200's Avatar
    Are you considering to add an option to take a picture when Movment is detected ? I'm looking to find who is deposing trash in front of my house and have a z10 as phone back-up in front of the window!

    Posted via CB10
    02-17-15 04:49 PM
  19. non-vtec's Avatar
    Is there a possibility in future releases to manually select shutter speeds?

    Posted via z30
    02-19-15 08:20 AM
  20. bb10_fan's Avatar
    Is there a possibility in future releases to manually select shutter speeds?

    Posted via z30
    On Passport it's possible since release (Manual mode), but on Z10 and Q10 no support even with latest APIs (according to developer)

    Posted via CB10
    02-19-15 08:54 AM
  21. Gatmyer's Avatar
    @Inmobiosoft. Thanks for the update!
    inmobisoft likes this.
    02-19-15 09:09 PM
  22. nah.uhh's Avatar
    Wondering what the technical differences are between "snapshot" mode and the "action" scene

    PassportSQW100-1/10.3.1.2267
    02-19-15 09:47 PM
  23. inmobisoft's Avatar
    Are you considering to add an option to take a picture when Movment is detected ? I'm looking to find who is deposing trash in front of my house and have a z10 as phone back-up in front of the window!

    Posted via CB10
    I'm not sure if that's possible. I'll check if it's possible to keep shooting pictures when screen in a standby mode, if yes, then it's another possible capture mode
    02-20-15 10:06 AM
  24. inmobisoft's Avatar
    Wondering what the technical differences are between "snapshot" mode and the "action" scene
    PassportSQW100-1/10.3.1.2267
    "Action" scene mode signals the camera hardware to select a faster shutter, sometimes at the expense of higher ISO (read noise). "Snapshot" mode is a totally different capturing mode a given hardware can be in. For example the focusing algorithm is slightly different in this mode (you can compare it between photo and video modes in stock camera). Apart from shutter, camera hardware can also optimize other parameters to make a fast snapshot.
    02-20-15 10:13 AM
  25. inmobisoft's Avatar
    The User Guide in PDF is now available here. Special thanks to bb10_fan for helping to create it. Leave your comments in this thread and tell us what should we improve in the User Guide
    moosbb, jdesignz and kbz1960 like this.
    03-14-15 03:41 PM
36 12

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