04-23-18 10:48 PM
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  1. wiz9's Avatar
    wiz9
    I have a Q5 that started acting weird. I had ZERO battery issues. And suddenly it turned off. This phone just sits on a desk. So no water damage or dropping it or anything. When you press the power button, nothing happens, and a combination of red/green/yellow lights comes on and goes off.

    If I plug it in, i get a battery image with a line through it, and also a plug image with a line through it.

    I can't get it to turn on... and its the most random thing because it was working perfectly fine.

    any thoughts?
    04-22-18 05:59 PM
  2. Carjackd's Avatar
    Carjackd
    Trusted Member
    Hopefully you have a back up of the data , run an auto loader on it and it should bring it back to life
    04-22-18 09:01 PM
  3. wiz9's Avatar
    wiz9
    how do you run an auto loader? what is an auto loader?

    When I connect it to the computer, nothing happens either....
    04-22-18 10:45 PM
  4. conite's Avatar
    conite
    Ambassador
    Originally Posted by wiz9
    how do you run an auto loader? what is an auto loader?

    When I connect it to the computer, nothing happens either....
    Download autoloader to your PC, unzip it, plug in your phone, and run the autoloader.

    https://mega.nz/#!RJJWTTzT!USoRTNKQv...Bcej8X1VLRT6NU
    04-22-18 10:59 PM
  5. wiz9's Avatar
    wiz9
    anyway to get it to snap back to life shortly before doing that?

    A few days ago it did function properly for a day before doing this again.
    04-22-18 11:47 PM
  6. akavbb's Avatar
    akavbb
    Try a soft reset by pressing volume up and down buttons simultaneously until you see the BlackBerry logo on the screen. You should wait for approximately 10 seconds until the logo appears.
    If not kiss your phone and wipe it with the autoloader.

    Nothing like my SE
    04-23-18 03:01 AM
  7. wiz9's Avatar
    wiz9
    i did the above, connected the phone, ran the file, and its stuck on a black DOS screen that reads: "Connecting to Bootrom"

    What now?
    04-23-18 02:13 PM
  8. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    How long have you been waiting? Sometimes have to keep trying.
    04-23-18 02:15 PM
  9. wiz9's Avatar
    wiz9
    about 5 min of plugging and unplugging, until it did run... but after it finished, phone still wont turn on??
    04-23-18 02:24 PM
  10. akavbb's Avatar
    akavbb
    Originally Posted by wiz9
    about 5 min of plugging and unplugging, until it did run... but after it finished, phone still wont turn on??
    Did you use the correct autoloader?

    Nothing like my SE
    04-23-18 10:38 PM
  11. wiz9's Avatar
    wiz9
    the one someone posted above
    04-23-18 10:48 PM
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