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Does anyone know what the expected turn around time is for app purchase refunds
I bought an app that does not work, and didn't get any help from the developer , so I requested a refund
Just not sure how long to wait until I follow up with it
Posted with my BlackBerry Passport smartphone
As long as it takes. I've had some come through in 5 mins while others have taken 5 days.
Ok. Thanks. Will check my account in a few days.
Btw. Do they send an email confirming refund?
Posted with my BlackBerry Passport smartphone
How do you even apply for the return or refund of an app?
Posted via CB10
Silence........lol
Hello.....!.......is there anybody out there.......? (PINK FLOYD)
This is how you know things are withering away slowly in the cold winter wind...........
Posted via CB10
Sorry. Have not been on CB in a few day. I m still waiting. But here is link to the refund
https://salesforce.services.blackber...bforms/bbworld
Posted with my BlackBerry Passport smartphone not running Android
If you're still waiting you may wish to submit again. When you asked about it, the page was actually down lol.
I just called customer service. They acknowledged my request but said they have no idea what the status is of it because they don't have phone contact with the refund department. They can only contact them via email. Great service Mr chen?
Posted with my BlackBerry Passport smartphone not running Android
It seems like it takes at least 2-5 business days if I recall correctly. When I buy a new app I usually keep the emailed receipt of the app purchase so that I can request a refund if the app is trash. I've never had to wait long.
Posted via CB10
How can you buy a refunded app again? There is just a download Button, and if you click it, it says the you must purchase this app, but not how.