1. BeetrootJulip's Avatar
    Trying to submit a technical support form for my PP purchased from Amazon at:


    However, I get the below screen. Obviously, BB doesn't have the info right on my PIN. Has anyone else had this issue, and how did you resolve it?
    BlackBerry Support: Says My Device Not Purchased from Amazon (It Was)-screenshot-2015-07-16-12.23.13.png
    07-16-15 12:23 PM
  2. diegonei's Avatar
    Bought DIRECTLY from Amazon or bought through Amazon from somebody?

    If the former, shout at @BlackBerry help on twitter and have them look into it.
    07-16-15 12:28 PM
  3. BeetrootJulip's Avatar
    DIRECTLY, even used Amazon Prime. Amazon gave me an actual phone number for BlackBerry, and that phone number has given me an actual special Passport Support phone number. This could be like GOLD. That's GOLD, Jerry.

    I'm on hold for the Passport Support line now.
    gebco likes this.
    07-16-15 01:55 PM
  4. Thorsten Heinsight's Avatar
    I'm on hold for the Passport Support line now.
    What did the support line say?
    07-16-15 02:39 PM
  5. BeetrootJulip's Avatar
    What did the support line say?
    They just helped me. No questions asked.

    Posted via CB10
    07-16-15 04:05 PM
  6. diegonei's Avatar
    With great phone numbers come great responsibilities.

    Don't abuse that line.

    Posted via CB10
    07-29-15 09:46 AM
  7. mad_mdx's Avatar
    Every passport bought unlocked comes with a warranty card that gives you their direct technical support line. It's not a magic number.
    07-29-15 12:12 PM

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