1. WhiteKey's Avatar
    Hi everyone!
    Two days ago i recieved my brand new BlackBerry Q10.
    It's my second one, i bought it after my 4 yeas old identical Q10 started have some "age troubles" (mainly on keyboard and switch and volume keys).

    Now I'm facing some problems with the new one.
    First of all, some specs of the new one for better evaluation:

    BlackBerry Q10
    Software Version 10.3.2.2836
    OS Version 10.3.2.2876

    Country: Italy

    Trouble description:
    Impossible to transfer settings and data from old Q10.
    My old one has more recent software and OS update (Software version 10.3.3.1435, OS version 10.3.3.2163)
    The new one, when I run "find updates (from BlackBerry Link and also from local device)", said i have the latest update.
    When i manage to transfer My old one data and settings, the system reports that is not possible to transfer all data due to different software/OS.
    (tried with device switch and also with an old one backup).

    The question is:
    How can I update my new Q10 to the same OS of the old one?

    Is this the real problem that block me to trasfer important data (contacs first of all)

    Other infos: My old one updated to 10.3.3 about one month ago, and that OS version seemed to solve some of bad troubles I had on last days of 10.3.2, problems that now I have on the new one.

    If you need other details and informations feel free to ask me, i'll try to give you as soon as possible.

    Sorry for my english and thanks in advance.
    11-11-17 10:09 AM
  2. conite's Avatar
    Hi everyone!
    Two days ago i recieved my brand new BlackBerry Q10.
    It's my second one, i bought it after my 4 yeas old identical Q10 started have some "age troubles" (mainly on keyboard and switch and volume keys).

    Now I'm facing some problems with the new one.
    First of all, some specs of the new one for better evaluation:

    BlackBerry Q10
    Software Version 10.3.2.2836
    OS Version 10.3.2.2876

    Country: Italy

    Trouble description:
    Impossible to transfer settings and data from old Q10.
    My old one has more recent software and OS update (Software version 10.3.3.1435, OS version 10.3.3.2163)
    The new one, when I run "find updates (from BlackBerry Link and also from local device)", said i have the latest update.
    When i manage to transfer My old one data and settings, the system reports that is not possible to transfer all data due to different software/OS.
    (tried with device switch and also with an old one backup).

    The question is:
    How can I update my new Q10 to the same OS of the old one?

    Is this the real problem that block me to trasfer important data (contacs first of all)

    Other infos: My old one updated to 10.3.3 about one month ago, and that OS version seemed to solve some of bad troubles I had on last days of 10.3.2, problems that now I have on the new one.

    If you need other details and informations feel free to ask me, i'll try to give you as soon as possible.

    Sorry for my english and thanks in advance.
    Run the most recent autoloader on your new device.

    Download to PC, unzip it, plug in phone, run autoloader. Done.
    https://mega.nz/#!YNJ1HYgT!WXoPDmuti...ZFKaaDpHw8sNSM
    11-11-17 10:42 AM
  3. WhiteKey's Avatar
    Run the most recent autoloader on your new device.

    Download to PC, unzip it, plug in phone, run autoloader. Done.
    https://mega.nz/#!YNJ1HYgT!WXoPDmuti...ZFKaaDpHw8sNSM
    Conite, thank you first of all.

    I tried, but it seems it doesn't work.
    Downloaded, extracted, but when I launch it I see a screen opening ang closing in less a half second and nothing happens (here's the screenshot).

    There are some other actions I have to do?
    The phone is connected, by usb, without any desktop manager.
    how have I to connect the phone, where I have to save the extracted file?

    Should I have to worry?

    (sorry for my ignorance, i can be considered a pre-historic/neanderthal user)
    Attached Thumbnails BlackBerry Q10 Updates and data transfer-blackberry-loader-1.jpg  
    11-14-17 07:33 AM
  4. conite's Avatar
    Can BlackBerry Link "see" the device when it's plugged in? Because it may be a cable or USB port issue.
    11-14-17 07:47 AM
  5. WhiteKey's Avatar
    Can BlackBerry Link "see" the device when it's plugged in? Because it may be a cable or USB port issue.
    Thanks a lot, it worked well. Seems to be all OK now.
    data transferred (ecxept contacts, but solved with e-mail accunt) and a lot of bugs fixed comparely to 10.3.2 (whatsapp, forum display and others).

    the only thing I have to envy about my mother's BB Classic is the speaker volume, but not a big problem.

    Thanks again
    11-15-17 01:32 PM

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