02-11-13 03:29 PM
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  1. grevan88's Avatar
    grevan88
    Do I've been trying to turn on BlackBerry Protect since launch but every time I do I get the same pop up message that says "Unable to connect to the BlackBerry Protect Service"... anyone else experiencing this or have any advice for me?

    Posted using CrackBerry App on BB10
    02-10-13 02:09 PM
  2. InvalidUser0510's Avatar
    InvalidUser0510
    yes, mine works perfectly. Maybe a carrier issue for you?
    02-10-13 02:12 PM
  3. Bolderholder's Avatar
    Bolderholder
    Mine works fine too. I was able to use the locate phone feature on the BB Protect website. Found my phone's location just fine.

    Sorry, don't have any suggestions.
    02-10-13 02:29 PM
  4. grevan88's Avatar
    grevan88
    Nice! Even though I had done this before, I just restarted the Z10 and BlackBerry Protect works! Looks like some legacy BBOS techniques are still useful on BB10.

    Posted using CrackBerry App on BB10
    02-10-13 02:39 PM
  5. rdcanuck's Avatar
    rdcanuck
    Yes mine works.

    Edit: my bad - retested and there are no issues now
    Last edited by rdcanuck; 02-10-13 at 03:59 PM. Reason: retested
    02-10-13 02:43 PM
  6. sylvaing's Avatar
    sylvaing
    Yes, I was indoor and it located my phone pretty much exactly where it was. I was also able to play the sound. If your phone is nearby, that sound will make it easy to find your phone.

    rdcanuck, I'm connected to my wifi network and Protect still works, for me at least.
    02-10-13 03:37 PM
  7. polgara59's Avatar
    polgara59
    Mine works...found my phone, made it ring obnoxiously loud for a whole minute...
    02-10-13 08:22 PM
  8. Jtaylor1986's Avatar
    Jtaylor1986
    It works but unfortunately it doesn't do much anymore since it doesn't backup anything anymore
    ssbtech likes this.
    02-10-13 08:50 PM
  9. acemauro3's Avatar
    acemauro3
    I've had the same issue once but it allows me to turn it back on now!! I guess just do a reboot and try again!!

    Good luck!!

    Posted using CrackBerry App on BB10
    02-10-13 09:59 PM
  10. turbo2g2003's Avatar
    turbo2g2003
    Mine works great.

    Will location services only turn on and eat up data when you utilize Protect services from the web or will it continually eat up data no matter what?
    02-11-13 02:14 PM
  11. bluelights's Avatar
    bluelights
    nope mine has not worked since day 1, have a case open with BB but they cannot seem to fix it and it looks like i will have to start a new BB ID.
    02-11-13 03:29 PM
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