[Paul Willcox]

Update - EE have just solved the issue (after 6 months!) - BBM is back

I can now see an IPv4 and IPv6 number on the hamdset - using my standard EE Buisness Sim

I have asked my contact for details - and will post here as soon as he explains what he has done.

Amazing work. Need info :-D

Posted via CB10

[Mark Rahaman]

It's a member of the level 2 team who call me. If I call the number I get a message telling me EE called and they will call me back

Posted via CB10

[dualpassport]

I have asked that he explain what was undertaken. I am still waiting for a response. I'll keep everyone updated.

Posted via CB10

[Paul Willcox]

I have asked that he explain what was undertaken. I am still waiting for a response. I'll keep everyone updated.

Posted via CB10

May I ask if other features such as the mobile hotspot is now working correctly with 4g?

Posted via CB10

[dualpassport]

Yes - it seems to be fine

I'll email my contact in a couple of days if he does not respond.

Posted via CB10

[Paul Willcox]

Yes - it seems to be fine

I'll email my contact in a couple of days if he does not respond.

Posted via CB10

What's your contacts first name? Thx

Posted via CB10

[Paul Willcox]

The suspense is killing me :-)

[Paul Willcox]

Yes - it seems to be fine

I'll email my contact in a couple of days if he does not respond.

Posted via CB10

Any updates m8?

Posted via CB10

[dualpassport]

I did email again - and there has been no response on two occasions now. Perhaps my contact is on annual leave?

As an update - I have reported to EE that as I move around the city I frequently loose my IpV4 connection - switching to Ipv6 - meaning that Blackberry services are lost. This *only* responds to re-booting the phone. This is very frustrating. I have asked my contact to investigate - but the silence remains.



Posted via CB10

[Paul Willcox]

I did email again - and there has been no response on two occasions now. Perhaps my contact is on annual leave?

As an update - I have reported to EE that as I move around the city I frequently loose my IpV4 connection - switching to Ipv6 - meaning that Blackberry services are lost. This *only* responds to re-booting the phone. This is very frustrating. I have asked my contact to investigate - but the silence remains.



Posted via CB10

Thanks for the update :-D

Strangely my contact has gone quiet too having emailed him several times over the past week. They can't all be on holiday! For reference, my contact is a chap called Thomas (just in case its the same guy!)

[dualpassport]

My contact is Scott.

Posted via CB10

[Paul Willcox]

My contact is Scott.

Posted via CB10

I wonder why they have gone so quiet on the matter?!?

[GusBandicoot]

Scott who please? Got an email?

UK - 9900 -Playbook (retired) - Q10 - Passport SE (1) - Passport SE (2) - *KEYone (hopefully)

[dualpassport]

Gus

I am a little reluctant to place this information on the Internet. He is one of a small group working in the Business support section of EE

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[GusBandicoot]

Mine has just reappeared...anyone else?

UK - 9900 -Playbook (retired) - Q10 - Passport SE (1) - Passport SE (2) - *KEYone (hopefully)

[Paul Willcox]

Mine has just reappeared...anyone else?

UK - 9900 -Playbook (retired) - Q10 - Passport SE (1) - Passport SE (2) - *KEYone (hopefully)

Mother of God, mine too. And mobile hotspot working too!!!

Posted via CB10

[dualpassport]

I have noticed that I keep on IpV4 as I'm moving around London.

Hopefully another year with my trusty Passport!

Posted via CB10

[BBwild]

I've noticed that I seem to have the logo back again. Fingers crossed now that it remains...

Posted on CB10 with my  Passport SE but previously my  Q10

[the jew]

it happen when I upgraded after short while it showed up men


The Messiah is coming, prepare the Way

[Naim Himaj]

We all have this problem,It is about BB servers i bet on that.
This is BB ,all you can do is wait until they the BB refresh their servers.

[dualpassport]

I'm with EE in the UK ad they owed up that they were trying to get BB10 users on to iPv6. They have assigned a Ipv4 address to me (and I guess others) and all is back to normal (after a 7 moth saga)

Posted via CB10