04-16-17 11:33 AM
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  1. J_A_Fauske's Avatar
    Thank you freakinvibe.
    I had both of the issues you listed (in your BlackBerry Forum posting) and found your solution worked for me on Windows 7 64-bit.

    Fortunately, I had no "deep" love for iTunes (in support of my iPad Air).
    BB Link is now back synchronizing my Z30 with MS Outlook 2007 (via USB).
    I also reinstalled BB Blend and it works fine as well (via wireless).

    Since BB Link and BB USB drivers had been working in parallel with iTunes before the September 13 Windows Update, I hope BB will work with Microsoft to track down the introduced incompatibility.
    Last edited by J_A_Fauske; 09-27-16 at 03:47 AM.
    09-27-16 03:07 AM
  2. allsportsfan's Avatar
    A 1000 major likes freakinvibe. Thank you. Will give this a shot and see what happens with my version of Windows 10
    09-27-16 11:48 AM
  3. debaxish's Avatar
    I had a different issue yesterday, I am using both win7 and win10. was not able to download x.2876 on my laptop which is on win10, I tried with win7 with desktop. I had to un plug the device for call, and win7 stop detecting the phone, even win10 also. Re-installing link in win7 was same. I just removed both win7 and win10 from device connections, restarted the device and now both win7 and win10 is properly working.

    Posted via CB10
    09-27-16 02:25 PM
  4. azum4u's Avatar
    I had tried uninstalling & reinstalling blackberry 10 desktop software (link + drivers only) multiple times without any luck. It always crashed. After reading this thread, I tried 2 new things which currently has blackberry link running again:
    1. uninstalled iTunes
    2. Did a silent install of bb link.

    Here are the steps I followed:

    I used ccleaner to uninstall:
    - iTunes
    - Blackberry 10 Desktop Software

    I went to these folders and deleted any folders with 'Blackberry', 'Research In Motion', 'Apple', 'Apple Computer' or 'iTunes'
    Warning! This will delete settings and programs. You will lose your iTunes library & more, so be careful!
    C:\ProgramData\
    C:\Users\<userid>\AppData\Local\
    C:\Users\<userid>\AppData\LocalLow\
    C:\Users\<userid>\AppData\Roaming\
    C:\Users\<userid>\Music

    In ccleaner, under 'Registry' I scanned an fixed any issues.
    In ccleaner, under 'Cleaner', I did "Run Cleaner".

    I made sure my blackberry was disconnected from PC

    I restarted the PC.

    In ccleaner, under 'Registry' I scanned an fixed any issues (again).
    In ccleaner, under 'Cleaner', I did "Run Cleaner" (again).

    I did a quiet/silent install of just blackberry link and drivers using BlackBerryDesktopSoftware_1.2.0.52_B59.exe as per: How to install BlackBerry Link without installing BlackBerry Blend using silent install

    Waited about 5 minutes and noticed blackberry link shortcut on desktop.

    Started up blackberry link and it doesn't crash.

    Connected blackberry 10 phone and it is recognized by Blackberry Link. I lost all settings though. Still works after restarting computer.
    I followed most of these steps here and got my Link working again. Thanks a lot.
    09-28-16 01:32 AM
  5. RobertWyatt's Avatar
    If you are on Windows 7, don't update iTunes to the current 12.5.1. For me, that's the event that caused BlackBerry Link to stop working.
    09-28-16 08:39 AM
  6. Mattster723's Avatar
    Thank you so much this worked for me!
    09-28-16 09:46 AM
  7. pneumasax's Avatar
    How do you "execute" BlackBerry Desktop Software with the added /i /passive-installLink? Is there somewhere to type in the extension?

    Posted via CB10
    09-28-16 11:44 AM
  8. JanMac's Avatar
    I'm having the same problem with Win7. Haven't found a fix yet. Please post if you solve.
    09-28-16 01:17 PM
  9. JanMac's Avatar
    That may be it. I did update, or at least try to update iTunes. Many thanks
    09-28-16 01:22 PM
  10. nuffznuff's Avatar
    Success I did a Windows 10 reset and all is working again, I am now so relieved but I must confirm that this happened with the last windows update two days ago!!!!! So windows reset keeping your files will work.
    Hi

    What do you mean by 'Windows reset'? Did you roll back to previous version of W10?
    09-29-16 09:57 AM
  11. nuffznuff's Avatar
    Nope. Didn't work for me.
    09-30-16 05:15 AM
  12. nuffznuff's Avatar
    I followed all of the advice offered on here - but none worked.

    Rolled back Windows 10 update. Hah! That lasted until the next reboot.
    Uninstalled iTunes, and anything to do with Apple (inc. Bonjour), but BB Desktop Software would not uninstall - even after reboot.

    I'm not going to re-install Windows (it'll be the very reliable, won't force upgrade Windows 8.1 ), as that'll be just a case of the tail wagging the dog, so it's adios, BB LInk and Blend.
    09-30-16 09:38 AM
  13. markmall's Avatar
    I followed all of the advice offered on here - but none worked.

    Rolled back Windows 10 update. Hah! That lasted until the next reboot.
    Uninstalled iTunes, and anything to do with Apple (inc. Bonjour), but BB Desktop Software would not uninstall - even after reboot.

    I'm not going to re-install Windows (it'll be the very reliable, won't force upgrade Windows 8.1 ), as that'll be just a case of the tail wagging the dog, so it's adios, BB LInk and Blend.
    8.1 is awesome. I have bought 8.1 to avoid Windows 10.

    Posted via CB10
    10-01-16 08:15 PM
  14. brockwayent's Avatar
    How do you "execute" BlackBerry Desktop Software with the added /i /passive-installLink? Is there somewhere to type in the extension?
    Posted via CB10
    Find Command Prompt icon (type 'cmd' in search).
    Right click on "Command Prompt" and select 'Run as administrator'
    Navigate using "cd" (change directory) commands to get to the directory where you downloaded 'BlackBerryDesktopSoftware_1.2.0.52_B59.exe'
    Then type the command line
    10-01-16 08:31 PM
  15. brockwayent's Avatar
    I forgot to mention that after following all my steps I was able to reinstall iTunes and all seems to be working okay. Except contact sync via bb link keeps taking forever, but I've got over 4000 contacts
    10-01-16 08:32 PM
  16. MJH67's Avatar
    Hi All,

    I'm not quite sure how to complete a silent install of blackberry link.
    I assume a download the software and save it some where. What do I then need to do once I have opened the Command Prompt?
    Do I just type in the command?
    10-03-16 04:38 AM
  17. MJH67's Avatar
    Hi All,

    If anyone is still having issues, blackberry have released a fix for Blackberry Link not working.
    See here:
    ?BlackBerry Link has stopped working? after updating to iTunes 12.5

    It is an iTunes file causing the issue with Blackberry Link.

    It worked for me. Took a few seconds.
    suefrom hull likes this.
    10-04-16 08:50 AM
  18. MJH67's Avatar
    Hi All,

    Blackberry have released a fix. It is an iTunes issue.
    See the link:
    ?BlackBerry Link has stopped working? after updating to iTunes 12.5

    Took me a few seconds to sort out.
    10-04-16 08:52 AM
  19. MJH67's Avatar
    Hi All,

    Blackberry have released a fix:
    ?BlackBerry Link has stopped working? after updating to iTunes 12.5

    It is an issue with an iTunes file.
    10-04-16 08:55 AM
  20. nuffznuff's Avatar
    Yippee!

    Posted via CB10
    10-05-16 07:46 AM
  21. BigBadWulf's Avatar
    Hi All,

    If anyone is still having issues, blackberry have released a fix for Blackberry Link not working.
    See here:
    ?BlackBerry Link has stopped working? after updating to iTunes 12.5

    It is an iTunes file causing the issue with Blackberry Link.

    It worked for me. Took a few seconds.
    Excellent for those who have iTunes, but doesn't address the users who don't. There's something deeper going on. I got device manager to connect again, Link opens, but all attempts at a backup fail.
    10-05-16 08:48 PM
  22. Nippen's Avatar
    I had the same problem on Windows 7 and finally i found solution, Ive uninstalled BB Link, then deleted all files in computer connected previously to BB Link, they are located in hard drive in this folders:

    C:\Users"folder with your user name"\AppData\Local\Research in Motion
    C:\Users"folder with your user name"\AppData\Roaming\Research in Motion

    Then Installed BB Link again and now it works again.
    10-06-16 09:31 AM
  23. manorlord's Avatar
    Changing the ITunes file name solved all of my problems. Link opened again and was able to do a full backup and then sync calendar and contacts with Outlook on my laptop.

    Posted via CB10
    10-07-16 06:39 PM
  24. suefrom hull's Avatar
    Thanks very much - this works! Took me longer than a few seconds though......
    11-29-16 07:54 AM
  25. Mark Imperial's Avatar
    Hello, could you please show me how to reset the windows 10 ? thank you
    12-02-16 10:36 AM
80 1234

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