04-16-17 12:33 PM
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  1. pneumasax's Avatar
    Link has suddenly stopped working in Windows. Uninstalled then reinstalled it and no change. Anyone else have this problem?

    Posted via CB10
    09-14-16 11:07 PM
  2. pneumasax's Avatar
    Incidentally, BB Blend works fine.
    09-14-16 11:17 PM
  3. bob03sue's Avatar
    Yes it has happened to me also and when I trouble shoot windows says that the program is incomparable
    09-15-16 07:42 AM
  4. markmall's Avatar
    Have not had an issue yet on Windows 7

    Posted via CB10
    09-17-16 12:30 AM
  5. kvpiet2011's Avatar
    Uninstall and reinstall the program and it'll work
    09-17-16 02:23 AM
  6. bob03sue's Avatar
    Did that 10 times still no good
    09-17-16 05:24 AM
  7. Farzeen25's Avatar
    Which version of windows do you use?

    Posted via CB10
    09-17-16 06:08 AM
  8. bob03sue's Avatar
    Windows 10 and it happened in the recent update. I am a business users and I rely so much on link for my contacts and calendar. I have searched every where but can not get a fix
    09-17-16 06:42 AM
  9. pneumasax's Avatar
    Same here. Uninstalled and reinstalled several times and no fix on Windows 10. Now can't backup nor sync important info. Have to manually find and transfer files and folders going both ways. Tedious and unnecessary.

    Posted via CB10
    09-17-16 06:48 AM
  10. markmall's Avatar
    Windows 10 has driver issues (or had them). Would not shock me if BlackBerry has not updated Link to work with Windows 10 or 10 was updated and BlackBerry is a step behind.

    Posted via CB10
    09-17-16 04:07 PM
  11. bob03sue's Avatar
    I am searching ever where to find a solution. Maybe a windows repair?
    09-17-16 07:33 PM
  12. NRB's Avatar
    Hello,

    I use Windows 10. Had connectivity issues after an W10 update. I just re installed it and it's working fine again.

    Regards

    Z30 STA100-5/10.3.2.2876/CB10
    09-17-16 07:39 PM
  13. pneumasax's Avatar
    I'm at the I don't give a **# point right now. I don't expect BlackBerry to update anything that has to do with BB10 and that includes Link. I know this may more so be a Windows 10 but now with my multiple key stroke issue on my Passport, flickering screen in my hub, and now this freakin Link issue....

    But..... I'm still loving what works with my Passport. Not sure what I'm going to do when/if this dies though. My wife is feed up with Classic dble typing. OK, rant over.

    Posted via CB10
    Bonnie Bonzai likes this.
    09-17-16 07:42 PM
  14. bob03sue's Avatar
    Hello NRB Re installation of Windows 10 or Link?
    09-17-16 07:54 PM
  15. bob03sue's Avatar
    I have done a reinstall of Link 10 times with no success
    09-17-16 07:55 PM
  16. pneumasax's Avatar
    Same here Bob03sue. Still crashes.

    Posted via CB10
    09-17-16 08:37 PM
  17. NRB's Avatar
    Hello NRB Re installation of Windows 10 or Link?
    Hello,

    Of Link

    Z30 STA100-5/10.3.2.2876/CB10
    09-17-16 08:48 PM
  18. Graham Fernando's Avatar
    It keeps on crashing for me to..

    Posted via My Lovely Z30
    09-17-16 11:41 PM
  19. bob03sue's Avatar
    I am going to take the plunge and do a windows 10 reset so will let you know if this works. N.B.this only occurred after the latest windows update!!!!!!!!
    09-18-16 01:46 AM
  20. Mary3519's Avatar
    Same here. Spent two hours on phone with Blackberry Support. They made me uninstall/reinstall (which I had already done) to no avail. They finally gave up and told me to get a new computer. I made them refund me the $35 fee for support.
    I did a system restore to a few days ago, prior to the last set of automatic Microsoft 10 updates but that didn't work either.
    Any solutions that you find would be appreciated - I sync every day and this really sucks.
    09-18-16 01:47 AM
  21. hazmaju's Avatar
    Had the sam problem after Anniversary update. I uninstalled, cleaned all the remaining registry entries, deleted pairing on the phone, rebooted both devices and reinstalled. Worked for me from the first try

    BlackBerry  Classic / SQC100-1  10.3.2.2876
    09-18-16 04:25 AM
  22. ruggedp's Avatar
    Link was working fine yesterday, this morning Link has the same problem on my Win7 PC. Not done updates I'm aware of, but have done a reinstall and the same issue.

    Lots of reports of this happening across the web in last few days. Something has happened. BB better get into gear and fix.
    09-18-16 05:39 AM
  23. Totoleheros's Avatar
    i have the same problem. My last action (sauvegarde) is two week ago and since this date, any update on Windows 10. So i have clean reinstall, no solution.
    09-18-16 06:15 AM
  24. bob03sue's Avatar
    Success I did a Windows 10 reset and all is working again, I am now so relieved but I must confirm that this happened with the last windows update two days ago!!!!! So windows reset keeping your files will work.
    09-18-16 07:22 AM
  25. Totoleheros's Avatar
    Bien,, je m'exprime en Franais. J'ai un Mac pro (affect par le BUG) et un MacBook sous Windows 10 pro qui n'avait pas subi de mise jour rcentes.
    Mon MacBook n'tait pas affect par cette panne et Blackberry Link n'y plantait pas - j'ai donc pu faire une sauvegarde des donnes de mon Passsport.
    J'ai fait la mise jour de Windows la plus rcente (qui date d'hier, je crois, et se trouve cite dans le forum) et tout fonctionnait encore ! Donc Windows n'y est pour rien.
    Content de moi, j'ai ensuite mis jour diffrents logiciels en regardant leur impact pour chacun d'eux ... dont ITUNE et c'est la version compatible avec OS10 pour WINDOWS qui est en cause et fait planter Blacklerry link.. Supprimer ITUNE ne change RIEN ! Blackberry Link continue planter.

    Cependant une suite d'action remet tout en place et se trouve une solution en attendant les correctifs :
    - Restaurer le systme une date antrieure, puis supprimer ITUNE avec Iobit unintaller qui nettoie en profondeur ... puis supprimer les programmes lis ITUNE d'Apple...,
    - Ensuite avec CCCLEANER faire le grand nettoyage et dsinstaller avec la mme rigueur( Iobit unintaller ) Blackberry Link puiis redmarrer et rinstaller la suite "BlackBerryDesktopSoftware_1.2.0.52_B59

    Tout refonctionne ensuite ! J'ai pass la nuit l-dessus. Il doit tre possible de rinstaller la version prcdante de ITUNE. Bonne journe et traduisez cela en anglais, je suis un peu paresseux cette heure avec un nuit de recherche.
    Last edited by Totoleheros; 09-18-16 at 10:23 AM.
    09-18-16 09:40 AM
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