BlackBerry ID issues

Hi everybody!

I finally convinced my father to get a BlackBerry Classic. He's been using a Bold for one year now so he’s ready for the transition.
This morning I was setting up the Classic and, for some reason, it didn't want to recognize the BlackBerry ID information.
I clicked on "forgot password" and received and email to set up a new password.
I did that and went back to the configuration.
Unfortunately even with the new password the configuration process doesn't go on.
It keeps saying that the ID is not recognized.

Any clue?

Thanks

Posted via CB10

are you sure the ID/name is correct? his email right?

I realized that problem is that the phone is still associated with my old ID.
I did a manufacturer reset but I guess that didn't do the job.

What can I do???

Posted via CB10

Could it be BlackBerry Protect? Log into BlackBerry Protect with you BBID and see if the phone in question is still linked. If so, you should be able to remove it from there.

Posted via CB10

Eventually I ended up doing a Wipe of the phone and start everything all over.
It worked and everything works just fine now.
Thank you!