Blackberry 10.3.2 Issue - Black translucent bars everywhere.

Hey there.
I am using a BlackBerry Z10 STL100-1 running OS Version 10.3.2.2639.
There are these black bars that appear in almost all of the sliding menus and because of them the sliding animation seems to lag quite a bit. It does not appear smooth. While in places where these bars do not appear, the animation seems very smooth.
Take a look at the attached image.

Attachment 388742

So, is there a way to fix this?
How can I send this issue to BlackBerry so that they can fix it in the next OS update?

Originally Posted by mihulsingh

So, is there a way to fix this?

It seems that it is present on BlackBerry 10 devices with white menus like the Z10. It doesn't show on my Z30 which is using a black menu. I guess it's not really a "bug" to begin with.

Thank You for your reply. I shall download the 10.3.2.2876 Autoloader for the Z10 STL100-1 and let you know if it worked.

I don't think upgrading your OS will solve the issue since it doesn't seem to be an issue to begin with. It looks like it's part of the Root Peek ability of BlackBerry 10. In the animation, it acts as a shadow of the forefront "card". I tried it myself on my Z10STL100-1 running 10.3.2.2876.

Check this out from BlackBerry Developer for more information:
https://developer.blackberry.com/nat...ard_style.html

Looks to me like the Fader is a bit bigger than it should be, it's always been there just a bit smaller.


Attachment 388745

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Are you using a Z30?
Are you on OS 10.3.2.2876?
In my Z10 it shows the Black Bars, take a look.

Attachment 388747

Originally Posted by paulwallace1234

Looks to me like the Fader is a bit bigger than it should be, it's always been there just a bit smaller.

What device and OS are you on, Paul? I tried the same as mihulsingh and the results are the same. We're both on 10.3.2.2876 and Z10STL100-1.

Update:
I tried going to the Help app, on the same menu on my Z30 and the result was same as Paul's, the "shadow" or "fader" isn't like the one on the Z10. It's much more thinner and "fading" on the Z30 than the Z10's clearly defined bar.

Originally Posted by Ron In Motion

What device and OS are you on, Paul? I tried the same as mihulsingh and the results are the same. We're both on 10.3.2.2876 and Z10STL100-1.

Update:
I tried going to the Help app, on the same menu on my Z30 and the result was same as Paul's, the "shadow" or "fader" isn't like the one on the Z10. It's much more thinner and "fading" on the Z30 than the Z10's clearly defined bar.

I'm on Z30STA100-2/10.3.2.2639
I did have a z10 for 10.3.1 builds and don't remember it like that, might be a later 10.3.2 issue

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Anyway we can bring this issue to BlackBerry so that they can fix it in the next update?
Do they have an email ID for bug reports?

Originally Posted by mihulsingh

Anyway we can bring this issue to BlackBerry so that they can fix it in the next update?
Do they have an email ID for bug reports?

Well you should confirm it with a few more people first

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Originally Posted by paulwallace1234

Well you should confirm it with a few more people first

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I confirm that the bars are visible on my Z30 (2836); however, I do not consider this to be a bug...

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On my Z30 the bars are thin and lightly faded out with a gradient effect. This kind of solid bar I would expect to see on something that is running at a reduced colour depth.

Try hard rebooting your device and see if that changes anything.

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Originally Posted by nabollocks

I confirm that the bars are visible on my Z30 (2836); however, I do not consider this to be a bug...

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Mind screenshotting it?

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That is how it is supposed to be. Those bars show up in the Z10 in place of soft shadows that make the cards look a little elevated.
If it looks like in the screenshot provided by paulwallace1234 then that is not a problem and it is how it should look.

It's not a bug. It's a design feature.

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Originally Posted by 103683

It's not a bug. It's a design feature.

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Nah, it looks like it's oversized compared to what it should be.

Report it here: https://www.blackberry.com/jira/secure/Dashboard.jspa

Obviously give a good explanation and side by side screenshots

Reported.
https://www.blackberry.com/jira/browse/BBTEN-3346

Also attached this image.
Attachment 388864

Does the problem exist on a Z10 with a more recent build of the OS?

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