1. chiphazard's Avatar
    Did I miss something along the way? My BBM voice/video icons are greyed out for all my contacts. It has been like this for a few day's. Private chat icon is green.

    Rogers Blackberry Passport. BlackBerry Since 2006
    08-09-15 01:54 PM
  2. Matty's Avatar
    This means that your contacts are not available to start a voice or video chat.

    Your contacts need to have a BlackBerry device to do a video chat and your contacts have to have a 3G connection or higher to do a voice chat.

    Maybe ask them those questions and go from there
    Hope I've been some help.

    Via Blackberry Leap OS 10.3.2.2339
    08-09-15 03:17 PM
  3. chiphazard's Avatar
    This means that your contacts are not available to start a voice or video chat.

    Your contacts need to have a BlackBerry device to do a video chat and your contacts have to have a 3G connection or higher to do a voice chat.

    Maybe ask them those questions and go from there
    Hope I've been some help.

    Via Blackberry Leap OS 10.3.2.2339
    I know exactly how it is supposed to work. Sitting here beside someone with a z10 and greyed out on both on same wifi network. I am on Rogers they are on Eastlink.

    Rogers Blackberry Passport. BlackBerry Since 2006
    08-09-15 03:21 PM
  4. miker476's Avatar
    Last time this happened to me (and I knew the other user was on wifi and I was on LTE), I went in to the BBM settings, turned off "Allow BBM calls over mobile network", exited settings, then went back in to settings and turned it back on. All icons were green then. Just a suggestion.

    Posted via CB10
    08-10-15 12:25 AM

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